Opening hours
- Monday to Friday: 8am - 4.30pm
- Saturday: 8am - 1pm
*Staff may continue to operate from the Hub outside of these open hours.
Who will be operating the hub
Rotorua Lakes Council’s Safe City Guardians will operate out of the Hub together with a Coordinator who will help to manage resources, ensuring everyone is working in the right place, at the right time.
Police and other community safety personnel will use the space as a place to meet, collaborate and share information.
- Rotorua Lakes Council Safe City Guardians
- Rotorua Lakes Council Inner City Operations Manager
- Community Constable and other Police personnel
- Māori Wardens
- Community safety volunteers
- Contracted security personnel
How the Hub works
The Hub gives safety staff a central base in the inner city. This helps them respond quickly when issues happen in the CBD. The Hub is also supported by council’s CCTV monitoring service to enable fast and proactive responses.
Most of the time Safe City Guardians and Māori Wardens will be out patrolling the CBD engaging with businesses and CBD visitors, and Police will continue to focus on being out in the community preventing and responding to crime.
The Hub does not replace the Council Customer Centre or Rotorua Police Station. If you are unsure who to contact, Hub staff can help you find the right service.
Talk to police or report crime
To speak with a Police officer or report a crime please go to the Rotorua Police Station down the road from the Hub on Fenton Street. It is open 8am – 6pm Monday to Friday.
Alternatively you can call the Police using the non-emergency number 105, or by using the Police 105 online form.
