Building & Consents
Complaints
Customers can appeal or complain about any building control function performed by the building consent authority. Complaints offer valuable feedback on our services and help us improve. To file a complaint, please submit it in writing, either in person or by mail. Anonymous complaints or complaints not made in writing will not be addressed. We will respond to all complaints promptly.
Address complaints or appeals to:
Manager Building Services
Rotorua Lakes Council
Private Bag 3029 Rotorua