For urgent issues - such as problems with drinking water, sewerage overflows, animal control,
noise complaints, roading issues or civil defence - please call us directly on
07 348 4199.
Need help or want to report an issue?
The best way to get started is by using our Request for Service form. This is how you lodge a service request with Council.
Submitting a service request ensures your query is recorded in our system and directed to the right staff member or contractor. It also helps us follow up more efficiently if needed.
We appreciate hearing from you as soon as possible - whether it’s a question or a concern - so please don’t hesitate to reach out.
Monday to Friday - 8am to 5pm Closed public holidays
Our Customer Centre is located just inside the Rotorua Lakes Council Civic Centre. Metered parking is available at the front of the building.
For all other enquiries, feedback, or service requests, you can contact us anytime using one of the options below.
We will respond to online enquiries and issues reported outside of our business hours (8am to 5pm, Monday to Friday) as soon as possible.
