Rubbish Bin Collection Services
Response:
Subject: Official Information Request - Rubbish bin collection services
I refer to your Official Information request of 26 October 2026, for information regarding Rubbish bin collection services.
Question:
Whether Council is collecting feedback or complaints specifically about the move to fortnightly red-bin collection.
Answer:
Yes.
Question:
How many complaints or requests for additional/larger bins have been received since the change.
Answer:
| Complaints Received since FOGO introduction 1 October 2026 | 15 |
| Requests for Additional/Upgrade bins since FOGO introduction 1 October 2026 | 25 |
Question:
Whether the fortnightly collection frequency will be formally reviewed.
Answer:
Council's Waste Management and Minimisation Plan (WMMP) is required to be reviewed and updated at least once every six years. The current WMMP is now under review, with initial research and analysis of Rotorua's waste stream scheduled to take place between October and November 2026. This work will inform the preparation of a Waste Assessment Report, which will provide the evidence base for the development of Council's next WMMP.
It is anticipated that the draft WMMP will be released for public consultation in February-March 2028. Rotorua residents and other interested parties will have the opportunity to provide feedback and share their views on the proposed direction of waste management and minimisation in the district. Council will consider all submissions before finalising and adopting the new WMMP, which is expected to occur in May 2028.
Question:
And if so, when residents will have an opportunity to provide feedback as part of that review.
Answer:
As per above, it is anticipated that the draft WMMP will be released for public consultation in February-March 2028. Rotorua residents and other interested parties will have the opportunity to provide feedback and share their views on the proposed direction of waste management and minimisation in the district.
The feedback received will be collated and measured against the wider service as part of the above review process. Council also acknowledges feedback through deliberations on the Consultative process before adopting a final version of the Plan.
