Shopping Trolley Bylaw

Response

Sent: Tuesday, 1 September 2026 4:02 pm

Subject: Trolley LGOIMA

I refer to your Official Information request of 4 August 2026 for information regarding Shopping Trolley Bylaw.

Question:

The total number of abandoned shopping trolleys collected by or on behalf of the council.

Answer:

Question:

A monthly breakdown of the number of abandoned shopping trolleys collected.

Answer:

Question:

A breakdown of the number of collected trolleys by retailer (where identifiable).

Answer:

Questions:

The number of trolleys:

• collected by retailers within the required timeframe;
• returned by council to retailers; and
• remaining unclaimed after the required timeframe.

Answer:

Questions:

The total amount invoiced to retailers for:

• retrieval fees;
• storage fees; and
• any other charges associated with the bylaw.

Answer:

The fee structure is calculated as follows:

Storage Fees (inc GST)

$30 per trolley

Delivery Fees(inc GST)

1- 5 trolleys $150

6-10 trolleys $300

11+ trolleys $450

Questions:

The total amount of those invoices that has been paid, and the amount (if any) that remains outstanding.

Answer:

Invoicing has recently been sent and nothing is overdue.

Questions:

The total operational cost incurred by the council in administering and enforcing the shopping trolley provisions, including (where available) staff time, contractor costs, storage costs and transportation costs.

Answer:

The operational cost incurred for the month of July was:

There is no cost for storage.

Applying these amounts across the period of this request (1 October 2025 to 31 July 2026) gives approximate operational costs of:

Questions:

Copies of any reports, reviews, briefings, evaluations or other documents prepared since the bylaw came into force that assess, review or comment on:

• the effectiveness of the shopping trolley provisions;
• compliance with the bylaw;
• trends in abandoned shopping trolleys; or
• any proposed changes to the council's approach.

Answer:

Please find attached internal documents

Community Safety Progress Report: October to November 2025 - (PDF, 469KB)

Community Safety Progress Report: January – March 2026 - (PDF, 175KB)

Questions:

Copies of any reports or updates provided to elected members regarding the operation or effectiveness of the shopping trolley provisions.

Answer:

No reports or updates have been provided to elected members.

Questions:

Details of any complaints received by the council relating to abandoned shopping trolleys, including the total number received and, if available, a monthly breakdown.

Answer:

Please see attached document Trolley LGOIMA – Q10 – Trolley Complaints - (PDF, 246KB)