Water Connections

Applying for a new connection

An application form is required for every new or relocated dwelling or building. It is also required where a change of usage is occurring to a property (i.e. domestic to commercial).

• Email a completed water connection application to info@rotorualc.nz
• Enclose a site plan of your property, showing the preferred location of the connection and a measurement to the nearest boundary peg.
• Enclose the administration fee. An administration fee is not charged when a service line is already in place, change of use is required or relocation is required. For more information see water, wastewater and stormwater fees and charges
• Council will assess your application within five days of receipt.

Approved contractors

View a list of approved contractors

• Level 1 connections - those that can be installed live
• Level 2 connections - where a shutdown of the water supply is required
• Level 3 connections - connections to water mains over 150mm in diameter

After the connection is approved

Council will write to you, outlining any further requirements or restrictions, including the need for a meter, backflow preventor or flow restrictor. You will receive a list of approved contractors and the necessary documentation. You may then obtain quotations, and/or engage a contractor.

Cost and timeframes

The cost of the connection will depend on the work that needs to be done. You need to arrange payment details with your contractor.

If work is required on water mains under footpaths or roads, the contractor must submit a Road Corridor Access Request' before work can commence. Processing can take up to 15 days from the date of application

Water Supply Requirements

Central, Eastern and Ngongotaha

• Domestic (land area 2000m² or less) Unmetered
• Domestic (land area greater than 2000m²) Metered with backflow preventer
• Commercial/Industrial Metered (may require backflow preventer)

Rotoiti, Rotomā and Hamurana

All connections metered. Backflow preventer required if land area is greater than 2000m².

Mamaku

All connections metered. Backflow preventer required if land area is greater than 2000m².

Ōkareka

All connections metered. Backflow preventer required if land area is greater than 2000m².

Kaharoa, Reporoa and Mihi

• All connections metered.
• Farm supplies - restricted flow rates and on-site storage necessary.
• Backflow preventer and flow restrictor required.
• Reporoa urban On-site storage recommended.