Council is responsible for providing water supply services to Rotorua's urban areas and the rural communities of:
As a water supplier, Council must provide you, the consumer, with wholesome potable water. Potable' means the water is safe for human consumption. The water supply can be contaminated if water is drawn back into the mains from your property. Read how to avoid backflow prevention.
Council controls and maintains records for all water connections to the water supplies under its control. There are set requirements regarding the number and types of connections permitted, as well as the materials and equipment used. Only Council-approved contractors may work on Council water mains. Applying for a new connectionWater Disconnections
The Ministry of Health produces the Register of Community Drinking-Water Supplies in New Zealand, which uses two gradings. Read more about supply grading and water quality
A water meter is a device installed on a water connection or pipe to measure the quantity of water flowing through.
On all of Council's water supplies, bulk meters constantly record the amount of water abstracted (taken from the water sources). Read more about water metering