Summer holiday information 2023/2024
The Rotorua Lakes Council customer centre in the Civic Centre (1061 Haupapa Street) will be closed from midday Wednesday, 20 December 2023 until 8am Monday 8 January 2024.
Services like water, rubbish and recycling, noise and animal control will continue to operate as normal during the holiday period.
Our call centre is open 24 hours, seven days a week so you can call any time on 07 348 4199.
Call the above number for any urgent issues or if you:
- Have questions or concerns about rubbish or recycling collections;
- See illegal dumping;
- See an overflowing bin or litter;
- Notice that toilets in our parks and reserves require maintenance;
- Wish to report something relating to animal or noise control;
- See or need to report a water leak or water or wastewater issue.
Rotorua Library at Te Aka Mauri will be open except on public holidays.
Opening hours are 9am to 5.30pm Monday – Friday and 10am – 4pm Saturday.
There’s always heaps happening at the library, including during holidays and you can find out what’s on at Rotorua Library by visiting their website (rotorualibrary.govt.nz).
Phone 07 348 3177
Note: the eLibrary is available throughout this time with access to thousands of eBooks, eMagazines and other online resources to library members. Sign up for a free digital membership online to access these resources.
Rotorua Aquatic Centre
The Rotorua Aquatic Centre (outdoor 50m heated pool only) will be open except on public holidays.
Open 6am – 6pm, Saturday 23 December 2023
Closed Christmas Day
Open 7.30am – 9pm, Tuesday 26 December 2023
Open 6am – 6pm, Sunday 31 December 2023
Open 7.30am – 9pm, Monday 1 January 2024
Normal operating hours continue outside these days (6am- 9pm daily)
Kerbside rubbish and recycling collections
There is no rubbish/recycling collection on Christmas Day.
This year Christmas Day falls on a Monday so if that is your usual collection day, please put your bins out on Boxing Day (Tuesday 26 December) instead.
Bins that would normally be collected on Friday 29 December will be collected on Saturday 30 December.
Collections will return to normal the following week.
This is where you’ll also find information about illegal dumping and tips for reducing your waste.
Animal control and pound
Our animal control staff are on call 24 hours to respond to calls about dog attacks, dogs rushing at people, roaming dogs that have been secured, injured dogs, and wandering stock.
Phone 07 348 4199.
The animal pound will be closed from midday, Wednesday 20 December 2023 until 11.30am on Monday 8 January 2024
Collection of impounded animals can be arranged by appointment only.
Rotorua Lakes Council provides a 24-hour 7-day noise control service.
Phone the call centre on 07 348 4199 to make a noise complaint.
Council has the power to control noise that is deemed excessive and unreasonable anywhere in the Rotorua District.
Building, consent and land information services
The 20-day statutory working day clock is on hold from 20 December to 10 January for building consents, resource consents and land information memorandums.
We will be accepting electronic lodgements of consents only but please note that these will not be vetted until Monday 8 January.
Exploring the district
Rotorua is a unique place that is renowned for its active geothermal environment, its exceptional and vast forest trails for walkers, runners and mountainbikers, its many beautiful lakes and the wide variety of visitor activities for people from all walks of life to enjoy.
For things to do in Rotorua, places to stay and to eat and much more about our wonderful district head to our RotoruaNZ website (rotoruanz.com).
The Rotorua events guide, Rotorua Nui is your guide to all the great events that are happening in our district!
The TicketMaster box office in the Sir Howard Morrison Centre on Fenton Street will be closed from Friday 22 December 2023 until Friday 12 January 2024 (re-opens that day).
We have one visitor centre in the CBD and two at key forest entry points.
The Rotorua Visitor Centre and iSite in the CBD on Fenton Street will be closed on Christmas Day but will otherwise be open 7 days from 8.30am to 5pm. Phone 07 348 5179.
The Redwoods iSite on Te Tokorangi Drive, off Tarawera Road, will be closed on Christmas Day but will otherwise be open 7 days from 9am until late.
The Waipa iSite at the Waipa Mountainbike Park off State Highway 5 (the highway to Taupō) will be closed on Christmas Day but will otherwise be open 7 days from 9am until 4pm.
Keep freshwater gold clams out of our lakes
Our beautiful lakes are precious and Rotorua Lakes Council is in a partnership with Te Arawa Lakes Trust and Bay of Plenty Regional Council to protect our lakes (the Rotorua Te Arawa Lakes Programme).
The freshwater gold clam, a mollusc also known as Asian gold clam, was discovered along a stretch of the Waikato River in May 2023. Biosecurity New Zealand (MPI) is working with iwi and other partners (including Bay of Plenty Regional Council, Rotorua Lakes Council and Te Arawa Lakes Trust ) to prevent the spread of the clam and in relation to the lakes in our district.
Biosecurity rules are in place to stop the spread of the clam to our lakes and everyone has a part to play.
It’s vital that all boat users, both local and those from outside of the Rotorua district, particularly those from the Waikato region, know what they need to do to help prevent the spread of freshwater gold clams.
High lake levels – beware of hazards
A number of lakes in the Rotorua district are the highest they have been since the 1970s and they are not expected to recede by much over the 2023/24 summer period.
Rotorua Lakes Council and Bay of Plenty Regional Council is working together to ensure that everyone looking to travel to the lakes over the summer is aware of potential issues and risks in place.
Due to the high lake levels some lake facilities and infrastructure is currently underwater which has created additional hazards for those looking to head out onto the water.
Make sure you’re well informed before you decide where to go and before you take to the water.
To report navigational hazards, such as floating debris, to the Harbourmaster phone 0800 5KNOTS (0800 55 66 87).
Check it’s safe to swim
If you’re planning a visit to one of our many beautiful lakes, you’ll find information about water quality at Land, Air, Water Aotearoa (LAWA). This can help you decide where to swim.
Lake health warnings
A number of lakes in the Rotorua district are prone to algal blooms that can be toxic and harmful to health. These lakes are monitored by the Bay of Plenty Regional Council and any health warnings that are needed are issued by Toi Te Ora – Public Health.
As a general rule, it’s always best to look before you leap and avoid contact with the lake water if it:
- looks discoloured,
- has an unusual smell,
- has green or brown particles suspended in it
- has visible surface scum.
Be a safe boatie
We want everyone to be able to enjoy our amazing lakes which are shared by boats, swimmers and other recreational users.
If you’re a boatie, it’s important you are safe on the water and know the rules.
Motorhome friendly and camping areas
Check out our motorhome-friendly spots and where you can camp. You’ll also find helpful information about being a responsible camper in our district.
Walking your dog in the Rotorua district
There are plenty of great places to walk your dog in the Rotorua district but you are required to have your dog on a leash in some places.
Dogs are not allowed in our CBD.
Alcohol ban areas
We have year-round 24/7 alcohol bans in place in the main urban areas of Rotorua, including the central city/CBD.
You can’t drink alcohol in these specified public places and there are also restrictions on possession and transportation of alcohol.
Within Alcohol Ban Areas, the consumption of alcohol is not permitted in specified public places such as parks, footpaths, lakesides, beaches or roads, but is permitted on private land such as licensed premises or private residences.
The bylaw does not apply to matters relating to licensed premises or the Sale and Supply of Alcohol Act 2012.
Parking in our CBD
The parking fee in our core CBD is $2 per hour with free P60 parking on most of Tutanekai Street and some adjoining streets.
Pink zones, which currently offer $0.50 per hour parking, are intended for inner city workers.
There are some areas that offer free time-restricted or paid time-restricted parking, all day parking and free all day parking.
There are also free P15 spaces allocated throughout the CBD for quick stops and Council’s Pukuatua Street parking building offers an off-street alternative.
Our parking system is managed by Council’s agent, i-Park, with pay-by-plate technology and if the nearest machine to where you’ve parked doesn’t take coins, there will be one across the street in the same zone that does.
If you use the PrestoPark parking app to pay for your parking you can add time as you go.
Rural fire in our district is managed by Fire and Emergency New Zealand (FENZ).
If you want to light a fire, click the link to find more information and apply for a permit on the Fire and Emergency NZ website.
Planning your journey
People are recommended to use the NZ Transport Agency/Waka Kotahi Journey Planner (journeys.nzta.govt.nz), which provides real-time updates of network conditions, including traffic delays.
It’s easy to use – you just enter your starting point and your destination and Journey Planner will show anything important that you should be aware of along your intended route.