Information for lake residents using rubbish bags
Red Council bags are used instead of wheelie bins in some lakeside areas because the terrain (narrow and steep roads) makes it difficult for Council's waste contractor (Smart Environmental) to service the area using bins.
If you are a resident in these areas, you will be entitled to 52 plastic council rubbish bags each rating year (1 July to 30 June). A letter detailing bag redemption will be sent to the ratepayer (first listed) each year. Redemption is valid for one year only and should be claimed by 30 June. This letter can be taken to any of the following locations for collection of your bag allocation:
- Rotorua Recycling Centre - 24 Te Ngae Road (Monday – Saturday: 7.30am - 4.30pm, Sunday: 9.30am - 4.30pm)
- Okere Falls Transfer Station - 15 Okere Road (Thursday – Sunday: 8.30am – 12pm)
- Tarawera Transfer Station - 1113 Tarawera Road (Thursday and Sunday: 1pm - 4.30pm)
- Mamaku Transfer station - 14 Kaponga Street (Wednesday and Saturday: 8.30am - 11.30am)
- Reporoa Transfer Station - Corner Birch and Massey Roads (Wednesday and Saturday: 1pm - 4.30pm)
If you misplace or don’t receive your letter, bring a proof of address and photo ID to the Smart Environmental office at the Rotorua Recycling Centre (24 Te Ngae Road), where you'll be able to collect your bags.
Lake Tarawera
Kerbside collection is not currently available for Lake Tarawera residents due to terrain and access to many properties.
Lake Tarawera residents need to drop household rubbish and recycling at the Tarawera Transfer Station – 1113 Tarawera Road. It’s free to drop red Council rubbish bags and recycling at this transfer station.
Other non-Council bags and rubbish can be dropped off during manned station hours (Thursday and Sunday: 1pm - 4.30pm), and will incur a landfill charge. Disposal of other bags and rubbish outside of these hours or without payment classifies as illegal dumping and may result in an infringement fine.
Okareka, Hamurana, Okere Falls, Rotoiti, Rotoehu and Rotomā
Kerbside collection of Council bags is available in most areas at Lake Rotoiti, Lake Rotoehu, Lake Rotomā and Lake Okareka.
Please put your rubbish out by 7.30 am on collection day. For lakes areas, collection day is Monday. Christmas Day is the only public holiday that can change the day of kerbside collection for Monday areas – if Christmas Day falls on a Monday, collections will move to Tuesday for that week.
- Make sure your bags are firmly tied and wherever possible, place them away from other objects on the verge of the kerbside, away from cars, and not on the road. If the roadside is not suitable, call Council’s Customer Solutions team on 07 348 4199 for advice on the best place to leave your bag.
What can you put in the bags?
Your red bag is for general household rubbish that cannot be recycled. Please note that there are some things which cannot go into your rubbish bag. These include:
Explosives and flammable material (including gas bottles) | Hazardous waste |
Liquid chemicals (e.g. herbicides, insecticides) | Strong household cleaners (e.g. bleach) |
Dry chemicals | Automotive products (e.g. car, boat or truck batteries) |
Paints and solvents | Dead animals/pets |
Hot material (e.g. ashes) | Medical sharps |
These items need to be taken to landfill for suitable disposal – please discuss with landfill staff.
What if I need more Council rubbish bags?
Additional bags can be purchased for $1.70 each or a bundle of 10 for $17.00. You can purchase from:
- Rotorua Recycling Centre – 24 Te Ngae Road, Rotorua
- Landing Cafe, Tarawera – RD5 Lake Tarawera Road
- Rotomā Roadhouse Store – 178 State Highway 30, Rotomā
- Ōkere Falls Transfer Station (refer above for opening hours)
- Tarawera Transfer Station (refer above for opening hours).
Can I switch between bags and bins?
If you live in an area which can be serviced for wheelie bins, you may be able to switch from bags to bins. We encourage this switch as bins are more environmentally friendly and safer for our collections staff. Please make your choice carefully as residents who switch to bins cannot return to a bag service. If you would like to switch to bins, please call Council on 07 348 4199.
What do I do with my recycling?
The following items are accepted for recycling as part of Council services:
- Paper and cardboard
- Plastics numbered 1, 2 and 5
- Aluminium and steel cans
- Glass jars and bottles.
Recyclables can be dropped off for free at the following locations:
- Okere Falls Transfer Station - 15 Okere Road (Thursday – Sunday: 8.30am – 12pm)
- Tarawera Transfer Station - 1113 Tarawera Road (Thursday and Sunday: 1pm - 4.30pm)
- The Recycling Centre - 24 Te Ngae Road (Monday – Saturday: 7.30am - 4.30pm, Sunday: 9.30am - 4.30pm)
Glass only recycling bins for bottles and jars are available on Tamatea Street, Rotoiti.
Please ensure all recyclables are empty and clean, and lids are removed and placed into the rubbish.
More information on recycling in Rotorua
What if I rent out my property to holiday makers?
Have clear information about rubbish collections and drop-off areas available to people who stay at your property. Let them know what they should do with any rubbish or recyclables they generate while staying.
The following information sheet can be used to provide this information – please get in touch with our Customer Services team on 07 348 4199 if you would like a printed copy sent to you:
