Upgrade to larger bins, or get additional bins
If residents find that they have more household rubbish or recycling than the average Rotorua household, they can upgrade the size, or get more bins to use for the kerbside service. Additional and upgraded bins are managed by Council's waste contractor Smart Environmental, and the cost of this is not included in Council's waste rate.
For more information phone Smart Environmental on 07 346 8327 or email email@example.com.
You can also find out more about Smart Environmental at www.smartrotorua.com
What it will cost to upgrade the bins for residential properties:
Rubbish bin options (red lid)
Fee per annum
|Upgrade 140 litre bin to to 240 litre bin||$136.25 (GST incl)|
|Additional 140 litre bin||$293.91 (GST incl)|
|Additional 240 litre bin||$356.31 (GST incl)|
Recycling bin options (yellow lid)
Fee per annum
|Additional 240 litre bin||$299.75 (GST incl)|
Glass recycling options (blue crate)
|Additional 40 litre crate (maximum 3 per household)||$43.60 (GST incl)|
*Smaller sized rubbish or recycling wheelie bins are not available. However, you do not need to put your bins out for every collection.
Late or missed collections
If your bin has not been collected by the end of the day, it may be because:
- Bins were blocked and it was not safe to retrieve them
- Bins were not put out on time (before 7.30am)
- The bins may have been too heavy
- The bins may have been filled inappropriately (e.g contaminated recycling)
If your bin was not emptied because of one of the reasons mentioned above, a sticker explaining why may be placed on your bin. You will need to remedy the issue and put your bin out for the next collection day.
The kerbside collection trucks use GPS and timestamped video to record each collections route. If your bin was not left uncollected for any of the reasons above, you can call Council's Customer Centre on 07 3484 199, and they will be able to advise what the reason was.
Lost, stolen or damaged bins
If your bin goes missing:
- Check that your neighbour has not taken it by mistake
- Bins have address labels on the side so you can check if someone has accidentally taken your bin
All bins will have wireless radio frequency identification labels. So, if a bin is at a different property then it will be collected and returned to its rightful home address.
Bin audits help Council review what improvements, if any, should be made to the waste services to maximise waste diversion from landfills
Bin audits are also one way of educating the Rotorua community around what they can and can't put in their bins and how to use the service correctly.
Councils are required by law to undertake waste audits every three years. The data collected from these audits helps to inform the future of the public waste service, and guides the Waste Management and Minimisation Plan (WMMP). The WMMP must be reviewed every six years.
Home owners are urged to look after their bins and crates. The bins and crates should not be removed from their allocated property if the property is sold or the home is re-tenanted.
Bins are the property of the Council and the collections contractor. Home owners and tenants have a responsibility to look after the bins allocated to their property. If a property is sold or re-tenanted, all bins must remain on the allocated property.
What if I have additional recycling
Your recycling bin's lid must close properly to be collected from your kerbside. If you find that you regularly have more recycling than your bin can fit, you can either buy an additional 240 litre bin, or take your recycling to the recycling centre or rural transfer stations for free.
Size / weight
Wheelie bins are normally light and easy to manoeuvre. Residents are provided with recycling bins larger than the rubbish bins, because recycled materials tend to be lighter but take up more space.
Long / steep driveway
Feedback from across the country shows that most people cope with using their bins. Alternatively, you could house your bins in a place closer to the roadside, otherwise you could make or buy a tow bar hitch for about $15. We encourage you to use your bins for a few months, and if these suggestions do not work please call the Council.
We encourage residents not to mix rubbish and recycling because if they are combined the recyclable material is then contaminated and ends up having to be taken to the landfill.
A warning sticker will be placed on bins that are contaminated. Recycling services will stop over a period of time at homes that receive continuous warnings.
Reduce your household food waste
Rotorua Lakes Council is proud to support Love Food Hate Waste New Zealand. An organisation that is committed to reducing the household food waste problem in Aotearoa.
The average Kiwi family throws away three shopping trolleys worth of edible food each year! If you want to learn more or find out how to reduce your household food waste visit www.lovefoodhatewaste.co.nz