Rate Rebate


The Rates Rebate Scheme provides assistance in the form of a rebate (i.e. a deduction from a ratepayer’s rates account) to those on low incomes to assist them in meeting the cost of their rates.

Can I apply for a rates rebate?

You can apply for a rates rebate if you were the legal ratepayer for the property where you were usually living on 1 July 2018.  As a ratepayer your name should be on the rates bill.  

What is the maximum Rates Rebate value?

Maximum Rate rebate is $630

What is the level of the Income Threshold?     

Maximum Income Abatement Threshold is $25,180

What income do I need to declare?

You need to declare the income that you, and any spouse, partner or joint home owner living with you on 1 July 2018, received for the tax year ended 31 March 2018.

Income must be the amount received before tax and also includes some types of non-taxable income, such as certain Work and Income allowances.

How do I apply for a rates rebate?

The Rates Rebate scheme is administered by the Department of Internal Affairs, however Rates Rebate applications are processed by local Councils.
If applying between: 
July to October:  

An appointment is required.  If you were booked in for a rates rebate during this time period last rating year an appointment date and time will automatically be posted out to you.  If this is your first time applying or you have applied before but outside of this time period (but you would like to claim during this period) contact the Rotorua Lakes Council Customer Solutions team on 07 348 4199 to book an appointment.  

October to June: 

Customers are welcome to come into the Rotorua Lakes Council Customer Centre during working hours, no appointment is required.  


What information will I need to bring for my appointment?

For your appointment, you will need to have the following information with you :

  • Details of all Gross Income, (BEFORE TAX) – 1 April 2017 to 31 March 2018 Financial Year
  • Personal Tax Summary – Available from Inland Revenue.
    Phone 0800 227774. Please note, it can take up to 10 working days before you receive this from the IRD
  • Wages & Salary -  (Tax Summary from IRD/Employer)
  • Work & Income Benefit & Superannuation – (RLC have this earnings information)        
  • Additional Allowances - Additional to the Benefit  e.g.  ACCOMMODATION BENEFIT – (From WINZ)  
  • In work Tax credits, Minimum Family Tax Credits & Parental Tax Credits – (From IRD)
  • Gross Interest/Dividends earned between 1 April 2017 To 31 March 2018
  • Rental Income/Shares/Overseas Benefits or income
  • Your Rates Invoice
  • Also, your Environment Waikato rates (if applicable)
  • ID -  Community Services or Gold Card

Note: If someone else will be attending the appointment on your behalf, please ensure they bring a copy of the Power of Attorney giving them permission to represent you. 

My income is over $25,180. Will I be eligible for a rates rebate?

You might be eligible, even if you and your spouses/partner’s income is over the income abatement threshold of $25,180. Eligibility is based on your income level as well as the rates you pay and the number of dependents living with you.

Note: Try the Rates Rebate Entitlement Calculator on the Ministry of Internal Affairs website.

Can I apply for more than one rebate?

No.  Ratepayers are only entitled to one Rates Rebate per rating year.

This is New Zealand wide.  Therefore if a customer owns a property in Tauranga and Rotorua and has applied for and been granted a rebate in Tauranga they are not eligible to apply for a Rebate in Rotorua.

Page reviewed: 19 Sep 2018 4:36pm