Parking Fines

​​​​​​​​​​​​​​The process

A parking enforcement officer will issue an infringement notice when the user of a motor vehicle has committed an offence. 

A ticket is legally served when it is:

  • Placed under the vehicle’s windscreen wiper.
  • Handed to the driver.
  • Posted to the last known registered address.

If you pay the infringement fee within 28 days of the issue of the notice, Council will not take further action.

Disputing an infringement​

  • If you wish to deny the offence or explain why you committed the offence, you must contact Council, in writing or using the o​nline expla​nation form, within 28 days. You may choose to have the matter heard in Court.
  • If your explanation is not accepted you will be sent a letter outlining any further options you may have before the matter is lodged in the Court.
  • If the matter isn't settled in some way within 28 days, a reminder notice will be sent to the registered owner of the vehicle.

If, after another 28 days, the matter still hasn't been settled, the issuing authority will usually lodge the matter with the Court as an unpaid infringement fee.  Additional costs will be added to the original fine.

Online Parking Infringement Explanation Form


Pay a parking fine


Important - please read the following: Temporarily there will be two ways to pay parking infringements online while we transfer the payment process to i-Park.

  • If your infringement notice looks like the following, then you need to visit the i-Park website to pay or dispu​te your infringement online:  ​

Pay or dispute an infringement via the i-Park website (new method of paying online)

i-Park website terms and conditions

  • Otherwise, if your infringement notice has the below information on it, then you need to pay via our existing online payment option (this method of payment will eventually be phased out):

Existing online payment process (old method of paying online)

You will need the infringement notice number and vehicle registration.

Infringements cannot be paid on day of issue. Please make your payment on the next working day.

If you do not want to pay your parking infringement online the following payment options remain available.


Pay by credit card over the phone by calling (07) 348 4199 for Rotorua Lakes Council issued tickets or 
(09) 259 3937 for tickets issued by i-Park.


Pay in person by cash, cheque, EFTPOS or credit card at Rotorua Lakes Council, 1061 Haupapa Street, Rotorua. You will need the infringement notice number or let the customer advisor know the registration number of the vehicle. You will still be able to pay in person at Council in future. 


You can post a cheque together with the Infringement Notice number to:

Rotorua Lakes Council issued infringements - Rotorua Lakes Council, Rotorua Mail Centre, Private Bag 3029, Rotorua 3046.

i-Park issued infringements - PO Box 14111, Panmure., Auckland, 1741 (please make cheques payable to Rotorua Lakes Council).

Online Banking and Telephone Banking

You will need to provide the bank with the Infringement Notice number or Parking Ticket number. The bank will have all the other required details.

To set up Rotorua Lakes Council for your Bill payment:
  1. Log on to your internet banking
  2. Select your Bill Payment function
  3. Search for Rotorua Lakes Council, as your Bill Payee. You do not need the
  4. Bank account number.
  5. Follow the prompts. (Please ensure you enter the Parking Ticket Number in the required field)
If you experience difficulty in paying online contact your bank's customer service number.

Page reviewed: 03 Jul 2019 10:12am