Environmental Compliance

 
Number of substantiated complaints/ breaches of Resource Management Act 1991 resource consent conditions or district plan rules
Number of formal enforcement actions taken
 
 
 
Purpose of indicator
 
Complaints in relation to alleged breaches of the Resources Management Act 1991 (RMA) resource consent conditions or district plan rules are received and investigated by Rotorua District Council. The purpose of district plan rules and resource consent conditions is to control effects on the environment. Monitoring of substantiated complaints in the rural zones gives an indication of what pressures and effects there are in the urban environment.
 
Current information and trend
 
When a complaint regarding district plan or consent condition compliance is received Council’s Monitoring and Compliance Officer undertakes an inspection to verify whether a complaint is substantiated, meaning there was a breach of some kind.
 
Figure 1 shows that over the period 2007/08 to 2011/12 there was a low level of complaints received for the rural area and a decreasing trend in the number of total environmental complaints received. For most years at least 50% of complaints were substantiated.
 
Most commonly complaints were about activities in the Rural A zone (figure 2). This is expected as the Rural A zone is the largest of the rural zones. Complaints for activities in the Rural E and B zones were the second most common, which is also expected as this zone covers lakeside rural residential settlements. It is likely that because of the close density of residential living there is a greater chance of conflicts of interest and resulting complaints.
 
The most common types of complaint (figure 3) for all rural zones over the period 2007/08 to 2011/12 were un-consented house/living, signage and home based business businesses. All investigations for signage and heavy vehicle complaints were found to be in breach of a district plan rule or resource consent condition. Less than half of the un-consented house/living complaints were found to be in breach.
 
Overall 52% of complaints were found to be substantiated, 43% were unsubstantiated and 5% were referred to a regional council (figure 4). Of those complaints where a breach was found most were in breach of a district plan rule (figure 5) and most were resolved by way of a letter, verbal advice or face to face meeting (figure 6). Of all breaches 6% resulted in an abatement notice being issued.
 
 
 

Figure 1
Source: Rotorua District Council
 
 
 
 
Figure 2
Source: Rotorua District Council

 
 
Figure 3
Source: Rotorua District Council
Note:  Noise complaints are reported separately as its own indicator
 
 

Figure 4
Source: Rotorua District Council
 
 

Figure 5
Source: Rotorua District Council
 


Figure 6
Source: Rotorua District Council
 
In Summary
 
  • There were a small number of complaints received for rural areas from 2007/08 to 2011/12
  • The trend for number of complaints received was decreasing for the same period
  • Most commonly complaints received were about activities in the Rural A zone
  • The most common types of complaints for all rural zones were un-consented house/living, signage and home based businesses
  • All investigations for signage and heavy vehicle complaints were found to be in breach of a district plan rule or consent condition
  • Over 52% of complaints were found to be substantiated, 43% were unsubstantiated and 5% were referred to a regional council
  • Most breaches were resolved by way of a letter, verbal advice or face to face meeting
  • Six per cent of all breaches resulted in an abatement notice being issued.
Further information sources
 
 
 
Page reviewed: 22 Apr 2014 2:31pm