A customer has a right to appeal or to complain about any building control function the building consent authority undertakes; and have this heard and be properly managed. Complaints provide feedback about service experience and give us the opportunity to improve our performance. You can make a complaint in person; however it must be accompanied in writing. Complaints not made in writing or made anonymously will not be actioned. All complainants will be responded to in a timely manner.
Complaints or Appeals should be addressed to:
Manager Building Services
Rotorua Lakes Council
Private Bag 3029 Rotorua