Flood affected residents could be eligible for financial assistance or help with temporary accommodation.
If financial assistance is needed contact the Ministry of Social Development on 0800 559 009 or visit www.workandincome.govt.nz/eligibility/emergencies/get-help-if-affected-by-rotorua-flooding.
The Temporary Accommodation Service was also activated by the Government at midday on 9 May 2018 to support people displaced by the flooding. More information on the service can be found at www.temporaryaccommodation.mbie.govt.nz.
What is the Temporary Accommodation Service?
The Temporary Accommodation Service (TAS) provides support to people displaced by natural disasters who need help finding a temporary place to stay, while their home is repaired or rebuilt.
TAS proved to be a vital support service for people affected by the Christchurch and Kaikoura earthquakes, flooding in Edgecumbe, and the recent tropical cyclones on the West Coast.
Who can seek assistance from the Temporary Accommodation Service?
Anyone whose home was damaged by the recent severe rain event and flooding in Rotorua, and needs help finding temporary accommodation, can seek assistance from TAS.
We encourage anyone who needs temporary accommodation, whether now, or in the future (for example, if you expect your current temporary living situation will change), to register with TAS now. This will allow TAS to understand your needs and find a suitable temporary accommodation option for you.
How can I seek assistance the Temporary Accommodation Service?
Those wanting assistance to find temporary accommodation should register their details at www.temporaryaccommodation.mbie.govt.nz or call 0508 754 163.
What will happen after I've registered my details?
After receiving your registration, a TAS matching and placement co-ordinator will contact you within two working days to get a better understanding of your needs by asking questions about where people in your household work or go to school, how long you will likely need temporary accommodation, and any special requirements.
Once TAS has a good idea of what temporary accommodation will be appropriate for your household, our staff will present you with options to choose from. They will also advise you on next steps of how to secure these accommodation options, if you find them suitable.
TAS's first preference is to match registered households with existing undamaged private rental stock. If there is not enough undamaged private rental stock, or the household is too remote, TAS will look at using portable cabins, if the site permits.
Is there a cost for using the Temporary Accommodation Service?
Generally there is a cost for all temporary accommodation options. TAS staff will discuss with you what you can afford to pay, and work with you to find a suitable option. Check with your insurance provider to see if your policy will cover the rent for temporary accommodation.
If you are uninsured, or your insurance policy doesn't cover temporary accommodation, you may be eligible for financial assistance through the Ministry of Social Development.
Financial assistance from MSD
Help with urgent or unexpected costs
If you have urgent or unexpected costs because of the flooding, MSD may be able to help. These could be things like:
How you apply for these costs depends on what you need help with.
Help with living expenses
If you have urgent living expenses because of flooding, we might be able to help. These could be things like:
- Medical costs
- House repairs or maintenance
- Replacing appliances
- Power bills.
How you apply for these costs depends on what you need help with. Call MSD to discuss your situation.
Loss of income
If you lose wages because of flooding, we may be able to help, eg:
- you can't work because you're sick
- you have to stay home and look after family members
- your workplace is closed
Call MSD to discuss your situation.
We also provide other help such as benefits and housing assistance. Everyone's circumstances is different so what you may be able to get depends on your situation.
Call MSD on 0800 559 009 if you:
- would like assistance
- aren't sure if you can get assistance
- are struggling to support yourself or your family
- would like more information
MSD may be able to help you over the phone, without you coming into an office.
If you do need to visit an office, an appointment can be made for you and they will let you know what to bring.
Useful sources of information:
- EQC (The Earthquake Commission) can provide some help in the aftermath of a storm. Check their website for information and timelines around lodging a claim.
The Mayoral Manaakitanga Relief Fund
The Mayoral Manaakitanga Relief Fund has been set up for those wanting to contribute financially to support residents who have been affected by the severe weather event on April 29.
The Mayoral fund can also attract contributions from the likes of central government and philanthropic organisations.
Eligibility criteria have also been established along with an assessment committee, which currently includes Mayor Chadwick, Rotorua Lakes Council Community Board chair Shirley Trumper and Te Tatau o Te Arawa representative Ngahuia Hona-Paki.
The fund will provide grants for affected residents in the form of a one-off hardship grant, with priority given to situations where:
- There are extra financial burden or costs due to flooding;
- There is a family or personal crisis;
- Costs are not covered by insurance or other funds such as Work and Income New Zealand.
Anyone affected by the flood can apply for a grant from the Mayoral Manaakitanga Relief Fund, not just those displaced from their homes.
A Givealittle page
has also been set up to encourage people to donate. The funds raised via
Givealittle, go directly into the Mayoral Manaakitanga Relief Fund bank
Details for donations
Account name: Mayoral Manaakitanga Relief Fund
Account number: 02-0412-0234516-006
How: Direct Credit or in person at Rotorua Lakes Council building
Details: No specific statement details are needed
Givealitte: Visit www.givealittle.co.nz and search 'Mayoral Manaakitanga Relief Fund'
Terms of reference:
Mayoral Manaakitanga Relief Fund Terms of Reference.DOCX