Government confirms return to Alert Level 1



18 February 2021 

Rotorua is currently at COVID-19 Alert Level 1. Auckland has moved to Alert Level 2.

The Alert Level status will be reviewed on Monday 22 February.

It is important to note that face coverings must be worn on public transport at Alert Levels 1 and 2, until further notice. Face coverings are an important protective barrier to help keep everyone safe.

As well as being worn on public transport, face coverings must also be worn on all domestic flights. Public transport includes all buses, trains and commuter ferries, but does not include the Cook Strait ferries because there is room for physical distancing. Taxi and ride-share drivers must now wear face coverings also. 

Please be kind to public transport staff and drivers when they ask you to wear a face covering.

During Alert Level 1 all Council services continue as normal however, customers are still encouraged to access council services online as much as possible. Customers can also phone or email the Customer Centre with enquiries (07 348 4199 or

It’s still important to continue to reduce the risk of COVID-19 by:

  • Keeping track of where you’ve been and who you’ve seen. This is critical information for effective contact tracing.  The NZ COVID Tracer app is an easy way of doing this.
  • Staying at home if you are feeling unwell.​
  • Physical distancing.
  • Regularly washing your hands and disinfecting hands.

If you want to find out about Council services at Alert Level 1 click here.

Page reviewed: 18 Feb 2021 11:00am