COVID-19 update – Rotorua remains in Alert Level 2



14 September 2020

COVID-19 update – Rotorua remains in Alert Level 2 until at least next Monday

Followings today’s announcement from the Prime Minister, Rotorua, along with the rest of New Zealand, will remain in Alert Level 2 until at least 11:59pm on Monday 21 September. This Alert Level will be reviewed on Monday 21 September and a decision about any movement between levels will be announced that day.

The Auckland region remains in Alert Level 2, with extra restrictions on social gatherings, funerals and tangihanga until at least 11:59pm on Wednesday 23 September. Auckland's Alert Level will also be reviewed, and decisions announced, on Monday 21 September.

It was also announced that from today, physical distancing will no longer be required on public transport and planes - but the use of masks continues to be compulsory.

You can watch the media conference about these decisions here.

Rotorua Lakes Council in Alert Level 2

In Alert Level 2 Rotorua Lakes Council services remain operational. Council staff are working from home as much as possible so some of the services you usually access may be delivered in a different way. Information about council services in Alert Level 2 is available here.

We will also be ensuring that gathering limits are adhered to (100 people max). This means that some of our community markets have been impacted due to gathering limits. Keep an eye on the markets’ social media pages for updates. Limits will also remain on how many people can be in our public buildings at one time (ie. the Rotorua Library).

Contact tracing is mandatory in Alert Level 2, so if you are visiting council buildings please expect to be asked to sign in via the NZ Covid Tracer app or manual register or via Sine Pro, which is the app that Rotorua Lakes Council uses for signing in visitors and contractors. Physical distancing will be required.

Customers are encouraged to conduct their business with council via our phone or online services as much as possible.

Please only visit council buildings if absolutely necessary. Our customer-facing staff will be wearing masks and it would be appreciated if customers also used a mask or face covering when interacting with our staff.

A reminder of the Alert Level 2 guidelines.

During Alert Level 2 you must:

  • keep your distance from other people in public
  • wash your hands
  • sneeze and cough into your elbow
  • keep a track of where you’ve been and who you’ve seen
  • wear a face covering if you can (this will become mandatory on public transport after 30 August 2020).

People at higher risk of severe illness from COVID-19 are encouraged to take additional precautions when leaving home.

The Government is strongly encouraging everyone to download and use the NZ COVID Tracer app to assist with effective contact tracing when required and it is now mandatory for all businesses and services to display a NZ COVID Tracer app QR code at all entrances to their premises for staff and visitors to scan. Council staff have been visiting businesses and providing information about how to download and display the QR codes. Information about the app is available here. Information about QR codes is available here.

Face coverings on public transport
From 11.59pm on Sunday 30 August 2020 wearing face coverings or masks on public transport (buses, trains, ferries, planes, taxis and Ubers) anywhere in the country will become mandatory during Levels 2 and above.

Stay up to date with the latest COVID-19 information at

Page reviewed: 14 Sep 2020 2:46pm