COVID-19 update – Rotorua to remain in Alert Level 2



24 August 2020

COVID-19 update – Rotorua to remain in Alert Level 2

Following the Government’s announcement this afternoon (24 August 2020), Rotorua will remain in Alert Level 2 until at least Sunday 6 September 2020. At this time, the Government will again review the Alert Levels.

The rest of the country also remains in Alert Level 2, except for Auckland who will remain in Alert Level 3 until 11:59pm on Sunday 30 August 2020. They will then take a stepped approach into Alert Level 2.

Rotorua Lakes Council in Alert Level 2
In Alert Level 2 Rotorua Lakes Council services remain operational. Council staff will be working from home as much as possible so some of the services you usually access may be delivered in a different way. Information about council services in Alert Level 2 is available here.

We will also be ensuring that gathering limits are adhered to (100 people max). This means that some of our community markets have been impacted due to gathering limits. Keep an eye on the markets’ social media pages for updates. Limits will also remain on how many people can be in our public buildings at one time (ie. the Rotorua Library).

Contact tracing is mandatory in Alert Level 2, so if you are visiting council buildings please expect to be asked to sign in via the NZ Covid Tracer app or manual register or via Sine Pro, which is the app that Rotorua Lakes Council uses for signing in visitors and contractors. Physical distancing will be required.

Customers are encouraged to conduct their business with council via our phone or online services as much as possible.

Please only visit council buildings if  absolutely necessary. Our customer-facing staff will be wearing masks and it would be appreciated if customers also used a mask or face covering when interacting with our staff.

A reminder of the Alert Level 2 guidelines.

During Alert Level 2 you must:

  • keep your distance from other people in public
  • wash your hands
  • sneeze and cough into your elbow
  • keep a track of where you’ve been and who you’ve seen
  • wear a face covering if you can (this will become mandatory on public transport after 30 August 2020).

People at higher risk of severe illness from COVID-19 are encouraged to take additional precautions when leaving home.

The Government is strongly encouraging everyone to download and use the NZ COVID Tracer app to assist with effective contact tracing when required and it is now mandatory for all businesses and services to display a NZ COVID Tracer app QR code at all entrances to their premises for staff and visitors to scan. Council staff have been visiting businesses and providing information about how to download and display the QR codes. Information about the app is available here. Information about QR codes is available here.

Further information about Auckland restrictions
Travel in and out of Auckland will remain restricted until 11:59pm on Sunday 30 August. Following this, the checkpoints will go, and inter-regional travel will be possible.

There will be additional restrictions on gatherings in Auckland once they move into Alert Level 2. At Alert Level 2 in Auckland, gatherings will continue to be limited to 10 people. Funerals and tangihana will be limited to 50 people.

Outside Auckland, gatherings such as church services and social events will continue to be limited to 100 people.

Face coverings on public transport
From 11.59pm on Sunday 30 August 2020 wearing face coverings or masks on public transport (buses, trains, ferries, planes, taxis and Ubers) anywhere in the country will become mandatory during Levels 2 and above.

You can watch the media conference about these decisions here. Read the latest update on the Unite against COVID-19 website here.

Stay up to date with the latest COVID-19 information at

Page reviewed: 24 Aug 2020 4:46pm