COVID-19 update – Rotorua remains in Alert Level 2



COVID-19 update – Rotorua remains in Alert Level 2

Following the announcement from the Government on Friday (14 August), Rotorua is set to remain in Alert Level 2 until 11:59pm on Wednesday 26 August. The Government will review the situation this Friday (21 August) and make adjustments if required. Auckland remains in Alert Level 3 during this time and the rest of the country in Alert Level 2.

Rotorua Mayor Steve Chadwick says it’s still important to take precautions and remain prepared.

“Tonight’s news will be a relief for many of us.

“We remain cautious but we’ve been here before and we will rally.

“There’s still a lot of uncertainty and we need to remain prepared, stay calm and follow the guidelines of the experts.

“We were told to expect a resurgence and have to learn to live with this virus – for the time being at least.

“People are understandably anxious in these unsettling times and as before, it’s an evolving situation. We have to deal with what’s in front of us at any given time, and be ready to move and transition as needed.

“The key thing is supporting one another to get through and working together to re-set and recover.

“Take precautions, as advised, to keep yourself and others safe, if you are unwell stay home, if you have COVID-like symptoms check with your GP or call the national Healthline for advice – and look after one another,” says the Mayor.

You can watch the media conference about these decisions here.

For now, it is important to revisit the Alert Level 2 guidelines.

Alert Level 2 is not life as normal. You can still go to work and school, but you must:

  • keep your distance from other people in public
  • wash your hands
  • sneeze and cough into your elbow
  • keep a track of where you’ve been and who you’ve seen
  • wear a face covering if you can.

People at higher risk of severe illness from COVID-19 are encouraged to take additional precautions when leaving home.

The Government is strongly encouraging everyone to download and use the NZ COVID Tracer app to assist with effective contact tracing when required and it is now mandatory for all businesses and services to display a NZ COVID Tracer app QR code at all entrances to their premises for staff and visitors to scan. Council staff will be visiting businesses and providing information about how to download and display the QR codes. Information about the app is available here. Information about QR codes is available here.

In Alert Level 2 Rotorua Lakes Council services remain operational. Council staff will be working from home as much as possible so some of the services you usually access may be delivered in a different way. Information about council services in Alert Level 2 is available here. We will also be ensuring that gathering limits are adhered to (100 people max.). This means that unfortunately the Rotorua Sunday Farmers Market and the Kuirau Park Saturday Market have been cancelled this weekend and during Alert Level 2 there will be a limit on how many people can be in our public buildings at one time (ie, the Rotorua Library).

Contact tracing is mandatory in Alert Level 2, so if you are visiting council buildings please expect to be asked to supply your contact details. Council will be using the SinePro app to meet our contact tracing requirements. You can download this app from Apple or Android app stores. If you don’t have a smartphone, or do not wish to use the app, you will be asked to provide your details manually. QR codes are also on display for customers using the NZ COVID Tracer app. Physical distancing will be required.

Customers are encouraged to conduct their business with council via our phone or online services as much as possible, this includes rates payments which are due next week.

Please only visit council buildings if it’s absolutely necessary. Our customer facing staff will be wearing masks and it would be appreciated if customers also used a mask or face covering when interacting with our staff.

Stay up to date with the latest COVID-19 information at

Page reviewed: 14 Aug 2020 6:30pm