COVID-19 update – Rotorua is currently in Alert Level 2



12 August 2020

COVID-19 update – Rotorua is currently in Alert Level 2

Following recent announcements from the Government, Rotorua has now moved into Alert Level 2, as has the rest of New Zealand. Auckland has moved into Alert Level 3.

We have heard from Prime Minister Jacinda Ardern and Director-General of Health Dr Ashley Bloomfield, that two of the people in Auckland who have tested positive for COVID-19 were in Rotorua last weekend. You can find information about where those two people visited HERE

For now, it is important to revisit the Alert Level 2 guidelines:

  • You can continue to go to work and school, with physical distancing.
  • Wear masks if you can in public.
  • No more than 100 people at gatherings, including weddings, birthdays, funerals and tangihanga.
  • Businesses can open to the public if they are following public health guidance, which include physical distancing and record keeping.
  • People at higher risk of severe illness from COVID-19, for example those with underlying medical conditions and older people, are encouraged to take additional precautions when leaving home.
  • Practice good hygiene - stay home if sick.

In Alert Level 2 Rotorua Lakes Council services remain operational. Council staff will be working from home as much as possible so some of the services you usually access may be delivered in a different way. Information about council services in Alert Level 2 is available here. We will also be ensuring that gathering limits are adhered to (100 people max.). This means that unfortunately the Sunday Farmers Market is now cancelled and there will be a limit on how many people can be in our public buildings at one time (ie, the Rotorua Library).

Contact tracing is mandatory in Alert Level 2, so if you are visiting council buildings please expect to be asked to supply your contact details. Council will be using the SinePro app to meet our contact tracing requirements. You can download this app from Apple or Android app stores. If you don’t have a smartphone, or do not wish to use the app, you will be asked to provide your details manually. QR codes are also on display for customers using the NZ COVID Tracer app. Social distancing is also required.

Customers are encouraged to conduct their business with council via our online services as much as possible, this includes rates payments which are due next week.

Please only visit council buildings if it’s absolutely necessary. Our customer facing staff will be wearing masks and it would be appreciated if customers also used a mask when interacting with our staff.

The Government is strongly encouraging everyone to download and use the NZ COVID Tracer app for contract tracing purposes. We are working to mobilise council staff to support local businesses to display QR codes and encourage customers to scan these using the NZ COVID Tracer app. Information about the app is available here. Information about QR codes is available here.

Stay up to date with the latest COVID-19 information at

Page reviewed: 14 Aug 2020 2:10pm