18 May 2020
To comply with Alert Level 2 requirements, all Council buildings have contact tracing measures in place for both customers and staff. This means that when you visit a Council site, you’ll be asked to provide your contact details when you enter the building, and sign out when you leave.
As an alternative to providing your details each time, Rotorua Lakes Council invites customers to download the Sine Pro app to their mobile device. The app is activated to recognise the Council Customer Centre, Rotorua Library – Te Aka Mauri and the Rotorua Economic Development office, so it takes care of your contact tracing for you.
Other Council sites will be added to the app shortly.
It’s important to maintain good contact tracing registers. Should we have an identified case of COVID-19 at one of our sites, contact tracing allows the Ministry of Health and district health boards to track down people who may have been exposed to the virus.
For customers who do not have a smartphone or do not want to download the app, iPads are set up at the main entrances of Council buildings for you to record your details. Hand sanitiser is available next to each device for people to use before and after they enter their contact information.
As with any form of information-gathering, privacy is key. Any data collected will be held securely and accessed only if required for contact tracing. In line with recommendations from the Employers and Manufacturers Association, data will be held for three months from date of collection.
In addition to contact tracing, all Council sites will have physical distancing measures in place so this will likely add extra time to your visit. Rotorua Lakes Council offers a lot of online services via their website, as does Rotorua Library – Te Aka Mauri. So where possible, customers can save time and go online.
If you have any questions about the app, please contact the Council Customer Centre on 07 348 4199 or email email@example.com