Council working to assess operations in Alert Level 2



11 May 2020

Council working to assess operations in Alert Level 2

This afternoon the Prime Minister announced that New Zealand will begin a staggered move to Alert Level 2 this week.

To reduce the risk of COVID-19 transmission, Council will be following Alert Level 2 guidelines and is currently considering how we can safely adjust our service levels, and within what timeframes. We will provide more information on this in the coming days.

During Alert Levels 4 and 3, Council's essential services, such as drinking water, wastewater, rubbish collection, animal control, essential roading and safety repairs, have continued to operate with most staff working from home.

Council is working to deliver Rotorua's Build Back Better economic recovery plan and has stood up services and capital expenditure projects that are permitted under Level 3.

Council's Civil Defence Emergency Management team continues to support local, regional and national Civil Defence efforts with its operations focussing on recovery and welfare functions.

On Thursday 14 May retail, malls, cafes, restaurants, cinema and other public spaces can reopen. From Monday 18 May, all schools and early childhood education centres will open, and on Thursday 21 May, bars will be able to open.

As outlined by the government, the golden rule at Alert Level 2 is to play it safe and do everything you can to reduce the risk of COVID-19 transmission. We all have a part to play in keeping each other safe.

You can find the latest council information regarding COVID-19 on our website’s homepage HERE.

Remember, the Golden Rules for everyone at Alert Level 2:

  • COVID-19 is still out there. Play it safe.
  • Keep your distance from other people in public
  • If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  • If you have symptoms of cold or flu call your doctor or Healthline and get tested.
  • Wash your hands. Wash your hands. Wash your hands.
  • Sneeze and cough into your elbow, regularly disinfect surfaces.
  • If you have been told to self-isolate you must do so immediately.
  • Keep a track of where you’ve been and who you’ve seen.

Where can I find information about COVID-19?

  • The Ministry of Health is the agency leading the national response to COVID-19.
  • You can find information about COVID-19 and how to keep yourself and others safe at the Ministry of Health's dedicated website -
  • If you would like to speak to someone on the phone about COVID-19 health advice and information, contact the Ministry of Health's Healthline team (free) on 0800 358 5453 or +64 9 358 5453 for international numbers.​
  • If you are located in the Bay of Plenty region and need help accessing essentials such as food, home care needs, medication or accommodation, phone 0800 884 222 for assistance.
  • For information that is relevant to the Bay of Plenty and Lakes District Health Board areas, visit the BOP Health COVID-19 Response website. ​
Page reviewed: 11 May 2020 6:15pm