Post-Flood Recovery - Update 21



15 May 2018

The ongoing welfare of affected residents is still Civil Defence’s main priority, two weeks on from the severe weather event of April 29.

A Civil Defence Recovery Office is being set up to help assist those affected to ensure they get the help they need.

As part of the recovery office, community wellbeing navigators will be tasked to help affected residents with issues they may face along the way.

The community wellbeing navigators will be in contact with affected residents to see what assistance they might need and advise on what is available to them.

Information is also being sent out to the owners of the properties which have been issued insanitary notices. Civil Defence Recovery Manager Andy Bell says the information will help home owners navigate what they need to do to get the insanitary notice removed.

“Council wants to make this process as simple as possible for people.”

In order to ensure affected residents and home owners get all the information available, it is important that the recovery office has the correct contact details for people.

“We know that people are staying with friends or they are in temporary accommodation but we are encouraging them to get in touch with us so we can provide them with all they need to know.”

If you have been affected by the flood, or if you need to update your contact details, get in touch with the recovery office on 07 348 4199 or 0800 020 001.

Even if you don’t need help right now – you may need some assistance in the recovery process.

Help with temporary accommodation and financial assistance might be available through partner agencies, which the recovery team can put you in touch with.

Welfare support

  • If you have been affected by the storm on April 29, please contact Council on  0800 020 001 or 348 4199.
  • If you haven’t already, please let your insurer know about your situation.
  • If financial help is needed phone Ministry of Social Development on 0800 559 009 or visit and advise them it is for Civil Defence assistance.
  • The Temporary Accommodation Service has been activated by the Government to support people displaced by the flooding, more information can be found at

The Civil Defence Hub in Ngongotahā will also be open daily for people to drop in for updates or if they need assistance or advice.

  • Where: 7 Oakland Place (blue shipping container)
  • When: 1pm – 4pm Monday to Friday 
    10am – 2pm Saturday and Sunday


Please remember, if you wish to make a donation to help people who have been affected, you can give a koha (donation) via: 


  • Account name:  Mayoral Manaakitanga Relief Fund
  • Account number: 02-0412-0234516-006
  • How: Direct Credit or in person at Rotorua Lakes Council building.
  • Details: No specific statement details are needed.

Click HERE to visit the Post-flood Recovery webpages.

Page reviewed: 15 May 2018 3:20pm