Post - flood recovery - Update 6



2 May 2018

Post-flood recovery update 6

Council’s Civil Defence Emergency Operations Centre is continuing to develop the wider picture of the situation following the recent storm that’s devastated pockets of the Rotorua district including  Ngongotahā.

Click on the image to view a bigger version: 

So far, Council has received 1760 calls since Sunday with inquiries and requests for information and/or support such as:

-Civil Defence


-Sewerage and overflows

Included in the total number of calls to Council have been requests for road maintenance work in Ngongotahā and other suburbs where slips, fallen trees and debris have been reported. (Drone footage can be found further below)

Welfare support

Acting Civil Defence Primary Controller, Bruce Horne, is urging people who’ve been affected by Sunday’s storm to let Council know they are safe and what support such as welfare assistance can be provided.

His message comes after Council’s Welfare team, who have been door knocking in the worst areas such as Western Road and surrounding streets as well as Ruihi Street, are hearing more and more from people, who are affected, but who haven't yet reported their situation.

“Our core focus right now is to ensure you are safe.  We need an assurance about people’s wellbeing and then we can address the status of their properties.  Your reports will help us to piece together the wider picture of the puzzle.”

 Mr Horne is urging people to contact 07 348 4199 or free phone 0800 020 001.

“I commend our community for its resilience and each hour, via calls to Council and feedback from the Welfare team, the picture is changing.  Responding to Sunday’s event is an enormous undertaking that has affected the wider district.”

Civil Defence is also collecting drone footage across the district to see what’s happening in the area.  (Links to footage is below)

We encourage people who need help to get in touch with Council and let your insurance company know your situation.

Advice from the New Zealand Insurance Council can be found here.

The Earthquake Commission may also be able to help you.  You can find out what’s covered by EQC here and how you can make a claim here.

Roading maintenance

Contractors are continuing to work through 150 requests for service since Sunday. 

Click on the links of the drone footage below to see some of the affected roads: 

Rerewhakaaitu - State Highway 38

Rerewhakaaitu - township end

Tarawera - underslip

* Credit:  Interpine Group Ltd for drone footage

Page reviewed: 02 May 2018 4:07pm