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What has caused
the letters that some library members are receiving? Has this problem
has been caused by the new library system?
How much did
this new system cost ratepayers?
Are there any
expected costs to fix the system?
How long have
these letters been making an issue for library members?
How many of
these letters have been issued?
How many have
come back incorrect?
What is the
library doing to remedy this?
members of the library do to ensure they are not receiving letters?
Would you like
to say anything to library members that may have gotten a unjustified
problem has been caused by the new library system?
Library Kaihautū (Director), Jane Gilbert:
Just to clarify, there is no new library management system
in place. Kōtui is the name of the Library Management System we have
subscribed to for three years (since 2015). It is provided by the National
Library of New Zealand and is subscribed to by many public libraries across
The annual fee for the system is about $50,000 a year which
provides us with regular updates, expertise to manage the technology and
training opportunities for our staff. As all the libraries in the Bay of Plenty
are Kōtui subscribers, Rotorua District Library members are also able to use these
The library management system itself is not broken. The
returns equipment we have installed, i.e. the returns slots, comes highly
recommended and is used by many public libraries throughout the country, but,
unfortunately, no system is completely foolproof. We have had some issues with
books not being returned correctly through the return slots, for example when:
· there is unusual
materials in covers
· books are pushed
through the slot too quickly; or
· more than one item
is pushed through at a time.
Letters are sent out every day reminding people via email
and the post to return items including books so it’s difficult to accurately
quantify how many letters are sent out. What we do know that more than
7,000 items are returned to the library each week, and of those we estimate
that we receive questions from customers about the return of 5 – 6 items each
We encourage anyone who’s received a letter for an item they
believe they have returned to get in touch with the library on 07 348 4177 so
we can work with them to address the problem.”