COVID-19 support information
He pō, he pō, he ao, he ao. Ki te whai ao ki te Ao Mārama
From darkness comes light and the dawn of a new day
The COVID-19 global pandemic has created serious social and economic hardship for large sections of the community in Rotorua. While we cannot fully predict the scale of the impact, we do know that the pandemic will have social and financial impacts across our community for some time to come.
In March 2020, Rotorua Lakes Council agreed to adopt a strategy similar to the Government in response to combatting COVID-19: Rotorua's Build Back Better economic recovery plan, and has since gone on to develop our Draft Economic Development Strategy Framework.
Businesses or residents that are experiencing financial impacts from COVID-19 can contact Council to discuss their situation and establish alternative rate payment arrangements. Phone our Customer Centre on 07 348 4199 for more information.
Local business support
Council's Rotorua Economic Development Team is working to support local businesses through this challenging period. The team is available to help local businesses affected by the COVID-19 pandemic.
On a confidential, case-by-case basis they can:
- help with employer to employer connections to try and redeploy staff
- help to navigate access to the Government relief package
- connect businesses with other resources to try and mitigate the impact of COVID-19
- Contact them at firstname.lastname@example.org if your business needs assistance
Regional business support
If you are a business owner and you want your business to grow and innovate, the Regional Business Partner (RBP) Network can help. You can find support to help with HR, Business Continuity Planning and Finance and Cashflow Management Support.
A group of hapū, iwi and organisations across Te Arawa have come together to combine resources, information and contact details to ensure no-one falls through the gaps and that whānau have the help and support they need.
If you are in need of advice or support please use the following services:
If you are an existing Work and Income New Zealand client or a New Zealand resident needing financial support: please call Work and Income on 0800 559 009.
If you can no longer live at your home due to COVID-19 and need support to find short term temporary accommodation, please call the Ministry of Business Innovation and Employment's Temporary Accommodation Service on 0508 754 163.
If you are a foreign national in need of support and have been unable to access help from your embassy please visit the New Zealand Red Cross website here for information about the support that is available to you.
If you have concerns about Council services phone 07 348 4199 or email email@example.com and a friendly Customer Advisor will be able to help you.
More information about welfare support is available on the Government's Unite against COVID-19 website here.
The NZ Government has a variety of financial help and support options available if you are experiencing financial distress.
Work and Income
Options in relation to support for families, KiwiSaver, student loans and income tax support in light of COVID-19 ird.govt.nz/covid-19/individuals-and-families
Information about wage and leave subsidies, income and provisional tax, temporary loss carry-back, R&D tax credits and GST responses to COVID-19 ird.govt.nz/covid-19/business-and-organisations
Options for those who have had their income or business impacted in light of COVID-19, in relation to tax filing and paying, penalties and interest ird.govt.nz/covid-19/manage-my-tax