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Alert

COVID-19 update:

Rotorua is in the Orange traffic light setting. This will be reviewed by Cabinet in the week of 17 January. For information on Council operations in the Orange setting, visit our Traffic Light page >
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COVID-19 Orange traffic light information

GENERAL INFO

NOTE: Information about Rotorua Lakes Council operations under the Orange traffic light setting are subject to change as the situation evolves.

There are three key things to remember at every colour setting - Mask, Scan, Pass:

  • Take your face covering when you leave the house and be ready to wear it
  • Scan in wherever you go
  • Download your Vaccine Pass and have it ready, so you can go to all your favourite places

What is My Vaccine Pass?

My Vaccine Pass is an official record of your COVID-19 vaccination status for use within Aotearoa New Zealand. It will allow you to access certain events and venues operating under the COVID-19 Protection Framework (traffic light system).

You can request a My Vaccine Pass if you are aged over 12 years and three months and:

  • have had 2 doses of the Pfizer or AstraZeneca COVID-19 vaccine in New Zealand, or
  • been vaccinated overseas with an approved vaccine, or
  • have a medical exemption.

Your My Vaccine Pass will include your name, date of birth and a QR code. You can save it on a digital device, like your phone, or print a physical copy.

Your pass will have an expiry date six months after the date of issue.

You can access your My Vaccine Pass record online at mycovidrecord.health.nz, over the phone on 0800 222 478 or in person at selected pharmacies.

Read more about My Vaccine Pass and how to access it

View the My Vaccine Pass details for RLC venues and facilities below

Please follow health guidelines at all venues: scan in, wear a face covering and maintain physical distancing.

Customer Centre

Is Customer Centre open at Orange?

Yes, however all visitors aged over 12 years and three months must be able to provide a current hard copy or electronic vaccine pass to enter.

Do I need to also provide ID?

Council is not required to view an ID, however staff may request it in order to verify your vaccine pass.

Is physical distancing required in the Customer Centre?

Yes, all visitors will need to keep a 1m distance between themselves and others.

I don’t have a vaccine pass. How do I access Customer Centre?

If you cannot provide a current vaccine pass, our Customer Advisors can assist you over the phone or via email. Customer Advisors can continue to take payments over the phone or can provide information about how to use our online services.

Applications, consents and other documentation can be submitted to Council via email.

Civic Centre

Is Civic Centre open at Orange?

Yes, however all visitors aged over 12 years and three months must be able to provide a current hard copy or electronic vaccine pass to enter.

Council meetings

Are Council meetings open to the public at Orange?

Yes, however members of the public aged over 12 years and three months attending public meetings must provide a current hard copy or electronic vaccine pass to enter the Civic Centre.

Do these people also need to provide ID?

Council staff are not required to view ID however, they may request it in order to verify your vaccine pass.

Is physical distancing required at public meetings?

Yes, all visitors will need to keep a 1m distance between themselves and others. The number of people able to attend public meetings at Orange is limited to 100 people based on 1m distancing in the Council Chamber.

Please follow health guidelines at all venues: scan in, wear a face covering and maintain physical distancing.

I don’t have a vaccine pass. How do I view public meetings?

All Council committee meetings are live streamed so members of the public can view them online. All live stream footage is available during and after the meeting. Visit www.rotorualakescouncil.nz/our-council/meetings/livestream to watch Council committee meetings.

Rotorua Library

Is Rotorua Library open at Orange?
Yes, however all visitors to the Rotorua Library aged over 12 years and three months will need to show either a current hard copy or electronic vaccine pass to enter.

Children's Health Hub: My Vaccine Pass is not required. Please continue to come to the front entrance of Te Aka Mauri. If you are aged over 12 years and three months and unable to present a vaccine pass you will be asked some health-related questions before being allowed access to attend your appointment. You will only be able to access the DHB Children’s Health Hub for your appointment, you will not be able to access the library.

Do I need to also provide ID?
Rotorua Library staff are not required to view ID however they may request it in order to verify your vaccine pass.

Is physical distancing required in the Library?
Yes, all visitors will need to keep a 1m distance between themselves and others. The number of people permitted in the Library in the Orange setting is 300.

Please follow health guidelines at all venues: scan in, wear a face covering and maintain physical distancing.

I don’t have a vaccine pass. How do I access Library Services?
A Click and Collect service for is available for library members - register for this service by phoning the library on (07) 348 4177 or by emailing library@rotorualc.nz

Once registered, you can either place your reserves on the library website using your account details, or staff will call you to find out what you would like to borrow.

Items will be available within 24 hours and may be collected from the entrance to Te Aka Mauri during opening hours:

  • Monday through Friday, 9am – 5:30pm
  • Saturday and Sunday, 10am – 4pm

Requested items will be held for three days.

There is no charge for the Click and Collect service, but rental charges on individual items, such as new release books, will still apply. Please also note that certain items may not be available at the time of request, but the library will notify you when they are ready to pick up.

Residents may also use the eLibrary resources. These are available free to all Library members. To view information about Rotorua eLibrary services click HERE. The Rotorua eLibrary offers access to eBooks, audiobooks, eMagazines, eNewspapers and online databases.

Rotorua Library will also continue to deliver a programme of online events and activities as well as online learning opportunities and resources.

Residents without a library card are invited to join as a digital member HERE. This will allow you to make full use of our eLibrary collection.

Will Library programmes and activities be available in Orange?
Limited programmes will return in early 2022. Please check our website and Facebook page for schedule.

Rotorua Aquatic Centre and Fitness Studio

Is Rotorua Aquatic Centre open at Orange?
Yes, however all visitors aged over 12 years and three months must be able to provide a current hard copy or electronic vaccine pass to enter.

Visitors can pre-verify their vaccine passes to avoid delays at reception. You can complete the pre-verification process HERE . Note: this pre-verification process is only for Aquatic Centre members and customers with a swipe tag.

Do I need to also provide ID?
Rotorua Aquatic Centre staff are not required to view ID however, they may request it in order to verify your vaccine pass.

Is physical distancing required at the Aquatic Centre?
Yes, all visitors will need to keep a 1m distance between themselves and others. Visitors are required to complete the mandatory contact tracing by scanning the QR code or recording their details at the reception desk.

Mask wearing is mandatory for everyone over the age of 12 for entering and exiting the facility and in all dry areas. It is not mandatory to wear a mask poolside or while exercising, however feel free to if you wish.

I don’t have a vaccine pass. How do I access the Aquatic Centre?
All customers aged over 12 years and three months over must be able to show a current vaccine pass to enter the facility. You can access your My Vaccine Pass record online at mycovidrecord.health.nz, over the phone on 0800 222 478 or in person at selected pharmacies.

If you do not have a current vaccine pass please contact Rotorua Aquatic Centre on 07 348 8833 or email racr@clmnz.co.nz to discuss your options.

What about entry to the gym and swimming lessons?
You can view FAQs about vaccination requirements for the Rotorua Aquatic Centre gym and swimming lessons here.

Rotorua International Stadium

Is the Stadium operating at Orange?
Yes, however all visitors aged over 12 years and three months must be able to provide a current hard copy or electronic vaccine pass to enter, unless they have a medical exemption approved by the Ministry of Health. This includes all Council-run events held at the stadium.

Do I need to also provide ID?
Staff are not required to view your ID however, they may request it in order to verify your vaccine pass.

Is physical distancing required?
Yes, all visitors will need to keep a 1m distance between themselves and others.

Please follow health guidelines at all venues: scan in, wear a face covering and maintain physical distancing.

What about events not run by Council?
If you are attending an event at the stadium that is not a council event i.e. the venue has been hired by a group, then you will need to adhere to the event guidelines set in place by that group/event organisers.

i-Site

Is i-SITE open at Orange?
Rotorua Economic Development has advised that Fenton Street i-SITE will be open and vaccine passes are not required.

Vaccine passes are required at the Long Mile i-SITE for visitors aged over 12 years and three months.

Is physical distancing required?
Yes, all visitors will need to keep a 1m distance between themselves and others.

Please follow health guidelines at all venues: scan in, wear a face covering and maintain physical distancing. If a service requires payment, please pay by card, not cash, if possible.

Night and Farmers Markets

Night Market (Thursdays, 5pm - 9pm, weather dependent)
Under the Orange traffic light setting, the Night Market will operate from the Village Green (lakefront end of Tutanekai Street). This allows the market zones to be fenced in order to better manage numbers and also to allow checking of My Vaccine Passes as visitors enter the space.

The market will have two zones - Zone 1 for crafts and gifts and Zone 2 for food. Entry and exit is through Zone on the Memorial Drive side of the Village Green (towards the lakefront).

All visitors aged over 12 years and three months will be required to show a vaccine pass to enter the market.

Please wear a mask, scan in and keep a one metre distance from others.

Farmers Market (Sundays, 9am - 1pm, weather dependent)
The Farmers Market will continue to be held in Te Manawa (intersection of Hinemoa and Tutanekai Streets).

Vaccine passes are not required at the Farmers Market, but visitors must wear a mask, scan in and keep a one metre distance others.

Playgrounds, Reserves and Public Toilets

Are playground, reserves and public toilets open at Orange?
Yes playgrounds, reserves and public toilets will be open and vaccine passes are not required.

Is physical distancing required?
Yes, all users will need to keep a 1m distance between themselves and others. Please continue to follow health guidelines such as wearing face coverings (for public toilets), maintaining physical distancing, scanning in where required and washing or sanitising hands.

Rotorua Pound

Is Rotorua Pound open at Orange?
The Pound will be open to the public from 2pm – 4.30pm, Monday to Friday.

All visitors to the Pound aged over 12 years and three months must be able to provide a current hard copy or electronic vaccine pass to enter. This will be scanned and verified by an Animal Control Officer.

If you cannot provide a current vaccine pass, contactless collection of impounded dogs can be arranged. Please phone our Customer Centre on 07 348 4199 to arrange this and make your payment prior to collection.

Parking

Parking services will continue as normal.

Information about parking services in Rotorua, including how to use the pay machines, or pay by app, is available here.

Rotorua Landfill, Recycling Centre and Transfer Stations

Rotorua Landfill, Rotorua Recycling Centre and Council transfer stations are open to the public and vaccine passes are not required to enter these facilities.

Is physical distancing required at the Recycling Centre?

Yes, all visitors must keep a 1m distance between themselves and others.

Please follow health guidelines at all venues: scan in, wear a face covering and maintain physical distancing. If a service requires payment, please pay by card, not cash, if possible.

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