Alert Level 1 Information
Previous restrictions from Alert Levels will be lifted. There are no limits to public and private gatherings. There is no requirement for manual contact tracing and people can return to work.
Although nearly all of the restrictions have been lifted, people should continue to reduce the risk of COVID-19 by:
- Keeping track of where you've been and who you've seen. This is critical information for effective contact tracing. The NZ COVID Tracer app is an easy way of doing this.
- Regularly wash your hands and disinfect hard surfaces.
- If you are feeling unwell - stay at home.
Customers are still encouraged to access council services online as much as possible and phone or email the Customer Centre with enquiries (07 348 4199 or firstname.lastname@example.org).
What is Council doing in response to COVID-19?
During Alert Levels Council continues to provide essential services, such as drinking water, wastewater, rubbish collection, animal control, essential roading and safety repairs.
Council's Civil Defence Emergency Management team will continue to support local, regional and national Civil Defence efforts with its operations where required.
What is Council doing to help Rotorua recover from COVID-19?
In March 2020, Rotorua Lakes Council agreed to adopt a strategy similar to the Government in response to combatting COVID-19: Rotorua's Build Back Better economic recovery plan, and has since gone on to develop our Draft Economic Development Strategy Framework.
Businesses or residents that are experiencing financial impacts from COVID-19 can contact Council to discuss their situation and establish alternative rate payment arrangements. Phone our Customer Centre on 07 348 4199 for more information.
Where can I find information about COVID-19?
The Ministry of Health is the agency leading the national response to COVID-19.
You can find information about COVID-19 and how to keep yourself and others safe at the Ministry of Health's dedicated website to COVID-19
If you would like to speak to someone on the phone about COVID-19 health advice and information, contact the Ministry of Health's Healthline team (free) on 0800 358 5453 or +64 9 358 5453 for international numbers.
***For information that is relevant to the Bay of Plenty and Lakes District Health Board areas, visit the BOP Health COVID-19 Response website.
Can I come into the Council offices?
Yes. Council's Customer Centre is open to the public however we encourage people to continue to use online and phone services as much as possible.
Contact tracing is mandatory in Alert Level 1, so if you are visiting council buildings please expect to be asked to use digital contact tracing or alternatively to supply your contact details. QR codes are also on display for customers using the NZ COVID Tracer app. If you don't have a smartphone, or do not wish to use the app, you will be asked to provide your details manually.
If you need to contact Council please call us on 07 348 4199 or email email@example.com and a Customer Advisor will be able to help you.
What about appointments with duty officers?
Appointments with duty officers will continue as normal.
What Council buildings/venues will be open?
Council venues are open at Alert Level 1 as per their normal operating hours.
If you have been unable to pay your rates please phone our Customer Centre on (07) 348 4199 to discuss this as soon as you can. Information on how to pay your rates is available HERE.
Rubbish and Recycling
Rubbish and recycling collections continue as normal during Alert Level 1. Please continue to put your wheelie bins out at the kerbside (by 7.30am) on your regular collection day and follow the instruction below to ensure smooth collections for your household and the contractor.
- Ensure your bin lids are closed for collection and that your glass recycling crate or wheelie bins are not overfull. Overfull bins will not be collected.
- Where possible, park your car in the driveway or clear of the path of the rubbish collection truck.
- Put only recycling in your yellow lid recycling bin.
- If you have excess recycling please take it to the in-town recycling centre
If you have any questions about the kerbside collection, call 07 3484 199 to speak to one of Councils friendly operators.
Why should I continue to only put recyclables in my recycling bin?
Putting rubbish in your recycling bin can contaminate an entire truckload of recycling. Contaminated items can't be recycled, meaning it could all end up going to landfill.
My red bin has been stickered. What does that mean?
A white sticker on your red wheelie bin lid indicates that your bin was overfilled with rubbish and the lid was not closed. An overfull bin creates spillage and windblown litter. The bin lid must be closed completely.
What common items are considered contamination in recycling?
The five most common types of contaminants in recycling bins are:
- Soft plastics (e.g., plastic bags, cling wrap, bubble wraps, foils)
- Batteries (e.g., alkaline, lithium, coin)
- Polystyrene (e.g., packaging, containers)
- Gas canisters
- Wood (any kind)
Where can I find information about what can and can't go into my recycling and rubbish wheelie bins?
You can find information about how to use the kerbside wheelie bin service here.
Is the Rotorua Recycling Centre open?
Yes, the Rotorua Recycling Centre (24 Te Ngae Road) is open to the public from 7.30am - 4.30pm Monday to Saturday, and accepts most household recycling materials.
Is the Rotorua landfill open to the public?
Yes both businesses and the public can access the landfill.
Regular operating hours are 7.30am - 4.30pm Monday to Saturday,
9.30am - 4.30pm Sunday and Public Holidays.
Note: Vehicles are not permitted to go into the landfill from 4:25pm.
Parking services will operate normally at Alert Level 1.
To pay or dispute an infringement visit http://www.i-park.co.nz/rotorua.html.
Animal Control will operate as normal during Alert Level 1. This includes pound services.
Parks and Recreation
All parks, playgrounds, public toilets and recreation areas (including car parks) will be open at Alert Level 1. It is important that users continue to reduce the risk of spreading COVID-19 by keeping a record of where you have visited, staying home if you're unwell and regularly washing or disinfecting hands.
Information for businesses
All businesses and workplaces legally must display an NZ COVID Tracer QR code for each location.
More information about the app and how to generate a QR code is available HERE.
Noise control services will operate normally at Alert Level 1.
Any changes to services or restrictions will be shared on the Bay Bus website.
Help and assistance
Who do I call if I have a request for assistance?
- If you need financial assistance or support for accommodation you should call the Ministry of Social Development (MSD) on 0800 559 009.
- If you need emergency assistance for food and grocery items call The Salvation Army on 07-346 8113. Please note the Salvation Army foodbank only operates during business hours, Monday to Friday. The Salvation Army is being supported by MSD for food security during the COVID19 lockdown.
- For any other form of emergency support, call Rotorua Lakes Council on 07 348 4199 or email firstname.lastname@example.org and a friendly Customer Advisor will help you access welfare support from the Civil Defence and Emergency Management Welfare team; which is working in partnership with other local agencies such as the Te Arawa COVID-19 Hub.
If you have concerns about Council services phone 07 348 4199 or email email@example.com and a friendly Customer Advisor will be able to help you.
At Alert Level 1 most domestic travel restrictions are lifted. It is mandatory to keep a record of where you go.
At Alert Level 1 all overnight parking areas and Council-owned campgrounds will open.
Council meetings will resume to their normal schedule. Council's meeting calendar will be updated as meeting dates are finalised. You can view the meeting calendar HERE.
Building consents and inspections
Building inspections and appointments will operate as normal at Alert Level 1.
We will continue to accept consent applications via email however, due to email has limitations on file size and some large applications have needed to be submitted over a series of 5 or 6 emails. It is preferable for oversized applications to be submitted in hard copy.
If your plans exceed 50MB in size, please email firstname.lastname@example.org stating your application is oversize.
We can then send a link where you can deposit your files directly to make the process a little easier.
How to email your building consent application
Email your building consent application to email@example.com
- Files must be in PDF or PDF/A format
- A minimum of 300 DPI
- In colour where possible
- Email is limited to 50MB in size so multiple emails may be required for large applications. (Bundle over trusted file transfer may be possible)
Attach separate files for the following:
- Application Form 2 and vetting checklist (preferred in WORD format, if possible)
- Form 2A Memorandum from LBP - Certificate of design work
- Plans (Architectural plans to be separate from others i.e engineers, truss design)
- Specifications, Product appraisals, Product manuals, Re-site reports
- PS1, Engineering calculations, Engineered design
- Geotech Report
- Onsite Effluent Treatment Design - Schedule 5
- Fire Report
- Certificate for public use application
- Emailed applications will continue to be vetted to ensure adequate information has been provided for assessment.
We encourage those who are submitting email applications to contact us if you are unsure of the status of your application..
Planning inspections and appointments will operate as normal at Alert Level 1.
We will continue to accept applications via email. All applications can be sent through to firstname.lastname@example.org
- Files must be in PDF or PDF/A format
- Email is limited to 50MB in size so multiple emails may be required for large applications.
- Attach separate files for the following:
Application forms and checklists
- Assessment of Environmental Effects (AEE)
- Individual supporting technical reports
- Plans (including survey plans)
- What are the RMA processing timeframes?
Land Information Memoranda (LIM)
Customers can order LIMs through the regular channels. Our online eservices' applications are open and this is the preferred method of application.
Food Licensing enquiries
Please enquire about your specific circumstances to confirm whether food verification is applicable by phoning 07 348 4199.
Off licence remote liquor sales
Can I sell and deliver alcohol remotely?
Off-licence holders whose license enables them to sell and deliver alcohol remotely can do so.
All requirements of the Sale and Supply of Alcohol Act, licence conditions/restrictions and requirements for remote sales apply. Limits on quantity of spirits sold is recommended.