Coronavirus (COVID-19) Key Links and Information

Contents

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Updates​​

​Alert Level 2 - Key information 

  • Council's Customer Centre will be open to the public from 8am Monday 18 May. We would like to encourage everyone to continue to use online or phone services for your businesses with Council. You can reach Council on 07 348 4199 or email info@rotorualc.nz
  • Public facilities will begin to open from Thursday 14 May. This includes Rotorua Library, Rotorua International Stadium, Rotorua Aquatic Centre, Rotorua iSite and Rotorua Nursery 
  • Rotorua Energy Events Centre will remain closed to the public. 
  • All playgrounds and sports facilities will begin to open from Thursday 14 May 
  • Rotorua Landfill is open with safe operating measures in place
  • Recycling will continue as it did in Level 3. Yellow bins will continue to be emptied but items will go to landfill as manual recycing sorting centres will remain closed
  • Building and other site inspections have resumed with safe operating measures in place
  • Parks and reserves carparks will begin to open from Thursday 14 May 
  • Inner city parking services resume from Thursay 14 May

Read the FAQs below for m​ore information about Council services during Alert Level 2

​Council Response

What is Council doi​ng in response to COVID-19?

During Alert Levels Council has continued to provide essential services, such as drinking water, wastewater, rubbish collection, animal control, essential roading and safety repairs. From the beginning of Alert Level 2 (Thursday 18 May) public spaces will begin to open including Council's Customer Centre however the majorty of Council staff will continue to work from home. Council is working to deliver Rotorua's Build Back Better economic recovery plan as well as stand up services and capital expenditure projects. . ​

Council's Civil Defence Emergency Management team will continue to support local, regional and national Civil Defence efforts with its operations focussing on recovery and welfare functions. 

What is Council doing to help Rotorua recover from COVID-19?

Council has agreed to align Rotorua Lakes Council's COVID-19 response to the Government's strategy to "stamp it out, cushion the impact and position for recovery". The framework for Rotorua's Build Back Better economic recovery plan was approved by Council on Friday 3 April. Read more about that decision HERE​​

​Council agreed to target its response packages to those in most immediate need. Council’s commitment is to cushion the economic impacts for those most directly financially impacted by the pandemic, using a rates deferral scheme to lessen the burden on businesses in the tourism, retail and hospitality sectors, and individuals who have been made redundant or had their hours reduced.

Find out about the rates deferral scheme HERE

Where can I find information about COVID-19?

The Ministry of Health is the agency leading the national response to COVID-19.

You can find information about COVID-19 and how to keep yourself and others safe at the Ministry of Health's dedicated website to COVID-19

If you would like to speak to someone on the phone about COVID-19 health advice and information, contact the Ministry of Health's Healthline team (free) on 0800 358 5453 or +64 9 358 5453 for international numbers.​

***For information that is relevant to the Bay of Plenty and Lakes District Health Board areas, visit the BOP Health COVID-19 Response website. ​

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Council services

Can I come into the Council offices?

Yes. From Monday 18 May, Council's Customer Centre will open to the public however we encourage people to continue to use online and phone services as much as possible.

To ensure the safety of the community and our staff, physical distancing, contact tracing and increased cleaning measures will be in place. Please be aware that this may add extra time to your visit. We appreciate your patience and kindness at this time. 

To help your visit go smoothly we also ask that you:

  • Come prepared – make sure you have any documentation ready before you come in
  • Go cashless – if you need to make a payment use EFTPOS/Credit/Debit cards where possible

If you need to contact Council please call us on 07 348 4199 or email info@rotorualc.nz and a Customer Advisor will be able to help you.

What about appointments with duty officers?

The Government directive for staff is to continue working from home where possible. During Alert Level 2 duty officers for planning, building, finance and licensing will continue to conduct business, including vetting appointments, online. If you would like to book an appointment please phone 07 348 4199.

What Council buildings/venues will be open?

Council services will continue to operate with the majority of our staff working from home. However, a number of Council buildings and venues will open in Alert Level 2. All locations will be following Level 2 safety guidelines including physical distancing, increased cleaning and contact tracing.

  • Rotorua International Stadium – open from Thursday 14 May
  • Rotorua Library – open from Thursday 14 May
  • Rotorua Aquatic Centre – open from Thursday 14 May 
  • Rotorua Energy Events Centre – will remain closed to the public until further notice (the community based assessment centre will continue to operate from the centre for the time-being)
  • Rotorua iSites – open from Thursday 14 May
  • Rotorua Nursery – open from Monday 18 May
  • Rotorua Markets – to be confirmed​

What is happening with inner city security?

Inner city activity during Alert Levels 4 and 3 has been significantly quieter than usual due to the business and social restrictions that have been in place, as well as the change in seasons. In Alert Level 2, we are not expecting this activity to pick up with social distancing in public places remaining a key part of the COVID-19 response. To match demand, we have reduced the number of security patrollers in our inner city but will continue to monitor the situation and adjust our presence as required.

​Our inner city patrols now consist of:

  • Day Patrols: 2 x patrollers, 8am - 4pm, 7 days a week
  • Night Patrols: 4 x patrollers, 4pm – midnight, 7 days a week
  • CCTV monitoring remains the same: 8am – midnight, 7 days a week.​

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Rubbish and Recycling

Is there any change to wheelie bin collection?

No, please continue to put your wheelie bins out at the kerbside (by 7.30am) on your regular collection day. Assisted collection will also continue. 

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I live in an area that doesn't use wheelie bins. What do I do with my rubbish? 

Please contact Rotorua Lakes Council's Customer Centre on 07 348 4199 between 8am and 5pm. A Customer Advisor will provide you with rubbish disposal instructions. ​​


How can I help the kerbside collection run smoothly for my household and the contractor?

  • Ensure your bin lids are closed for collection and that your glass recycling crate or wheelie bins are not overfull. Overfull bins will not be collected. 
  • Where possible, park your car in the driveway or clear of the path of the rubbish collection truck. 
  • Please do not approach the collection truck operators during collection. 
  • Put only recycling in your yellow lid recycling bin,

This will reduce the amount of times that the kerbside collection contractor needs to exit the collection truck.

If you have any questions about the kerbside collection, call 07 3484 199 to speak to one of Councils friendly operators.

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Will the contents of my recycling bin be recycled under Alert Level 2?

Yes, from 1 June kerbside recycling will resume. Any recycling collected from the kerbside up to 31 May will go to landfill.

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Why can the Recycling Centre accept my recycling but my kerbside recycling is still going to landfill until 1 June?

At the Recycling Centre, customers sort their recyclables by type as they dispose of them. The sorted recycling can be sent straight to processing facilities without needing to go to MRFs. The volume of recycling collected at the Recycling Centre is also less than what is collected from kerbside recycling andmore manageable for the contractor.

In your yellow-lid recycling bins, all the different types of recyclables are mixed up and require Material Recovery Facilities (MRF) staff to hand-sort them. 

Hand-sorting recycling is a health and safety risk at this time and this is why MRFs have previously been closed. In Alert Level 2, MRFs are able to operate once they have appropriate health and safety protocols in place. This is a new way of working and adequate time is being taken to ensure the new protocols in place protect the health and wellbeing of staff. MRFs will be fully operational by mid-June.

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If I don't want my recycling to go to landfill, should I continue to stockpile it until 1 June?

If you have space to stockpile recycling in a dry location, please continue to do so. If you do not have room to continue to stockpile until 1 June, you can dispose of your recycling at the Recycling Centre which reopened on Monday 18 May. ​

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I have stockpiled my recycling at home. What do I do with it now?

You can slowly introduce your stockpiled recycling into your fortnightly recycling collection (which begins 1 June). However do not overfill your bin. Excess recycling can also be taken to the Recycling Centre at 25 Te Ngae Road, from Monday – Saturday between 7.30am and 4.30pm. ​

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Why should I continue to only put recyclables in my recycling bin?

Putting rubbish in your recycling bin can contaminate an entire truckload of recycling. Contaminated items can't be recycled, meaning it could all end up going to landfill.

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I have a white sticker on my recycling bin. What does it mean?

Since kerbside recycling is set to resume on 1 June, staff from Smart Environmental and volunteers are currently performing random bin audits to create awareness of correct recycling practices. Any yellow lid bins containing rubbish, green waste or dirty recyclables will receive a sticker that notifies the resident that their bin poses contamination risk to recycling. Any overfilled bins will also be stickered as bin lid must be completely closed to prevent littering or items spilling out during collection.

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Why are bin audits necessary?​

Bin audits help council learn about how residents use the kerbside collection, how it can divert refuse from landfill to minimise waste, and highlights ways to improve the recycling and rubbish collection. ​

Now that the recycling service is able to operate again from June 1, Council is focusing on ways to limit contaminated recycling from being collected by our recycling trucks. Bin audits are one way of educating the Rotorua community around what they can and can't put in their bins and how to use the service correctly.

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Do other councils conduct bin audits?

Yes, many other councils around the country use bin audits and have been conducting them since their recycling services started.

Auckland Council have said their bin audits have reduced the amount of contaminated material in their kerbside recycling collection and have also helped to change peoples' recycling habits. Read an article about this here.

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What will happen if my recycling bin is audited before 1 June?

If your recycling bin has been audited and there were no problems with the items in your bin, it will be collected as normal. If there were non-recyclables in your recycling bin, staff will leave a sticker on the bin to indicate what was problematic and how you can fix it. Your bin will be collected as usual, but you must remedy the issue for subsequent collections.

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What should I do if my recycling bin is audited on or after 1 June and it is stickered?

If your recycling bin has been stickered for contamination, please remove the non-recyclable items from the bin and use good recycling practices in the next recycling collection. Your bin will then be collected in next recycling run. Alternatively, you can bring clean recycling to the recycling centre.

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My red bin has been stickered. What does that mean?

A white sticker on your red wheelie bin lid indicates that your bin was overfilled with rubbish and the lid was not closed. An overfull bin creates spillage and windblown litter. The bin lid must be closed completely. Before June 1, these stickers are aimed at creating awareness in the Rotorua community and it would not affect refuse collection. After June 1, any stickered red bins will not be collected.

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Are bin audits against the privacy act?

No, once the wheelie bin is on the berm, it's in the public domain. The audit is about checking the recycling bins to make sure they do not contain dirty or contaminated materials, household rubbish, or incorrect items. The audit means residents who are not using the service correctly are given notification and time to correct the issue before recycling resumes on 1 June.

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What common items are considered contamination in recycling?

The five most common types of contaminants in recycling bins are:

  • Soft plastics (e.g., plastic bags, cling wrap, bubble wraps, foils)
  • Batteries (e.g., alkaline, lithium, coin)
  • Polystyrene (e.g., packaging, containers)
  • Gas canisters 
  • Wood (any kind)

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Where can I find information about what can and can't go into my recycling and rubbish wheelie bins?

You can find information about how to use the kerbside wheelie bin service here.

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Will the Rotorua Recycling Centre open during Alert Level 2?

Yes, the Rotorua Recycling Centre (24 Te Ngae Road) is open to the public from 7.30am – 4.30pm Monday to Saturday, and will be accepting most household recycling materials.

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What are the changes to the Recycling Centre during Alert Level 2?

  • Only two vehicles will be allowed on site at a time.
  • A maximum of two people per vehicle will be allowed to unload recycling materials  
  • Everyone who enters the Recycling Centre must fill out the contact tracing register for (even if they don't exit the vehicle).
  • All customers and staff must practice two-metre social distancing.
  • The Recycling Centre is currently accepting plastics 1-7, paper and cardboard, tin/aluminium, and glass. They are not accepting appliances or e-waste, as the centres where these items are processed are not currently taking these items. (Appliances and e-waste can be taken to the landfill.)
  • Wait times will be longer due to these changes and we ask for your patience

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How can I help to reduce queues and wait times at the Recycling Centre?

  • Sorting your recycling (plastics, paper and cardboard, tin/aluminium) before your visit to the Recycling Centre will reduce the amount of time you need to spend on site.  

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Why aren't all Material Recycling Facilities open?

The majority of MRFs are not fully automated, and require staff to interact with the recyclables.

These MRFs are closed while they make changes to the operation of the facility for the health and safety of staff and to help prevent the spread of COVID-19. They will reopen in mid June.

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When will Material Recycling Facilities open?

The majority of MRFs are able to open mid-June.

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What will Smart Environmental do with the kerbside recycling between 1 June and mid-June when MRFs re-open?

Smart Environmental has capacity to collect a limited amount of recycling on site, and send it to MRFs when they are accepting recyclables again. There would not have been enough space to stockpile recyclables during Alert Level 4 and Alert Level 3 (Thursday 26 March 2020 until mid June 2020).

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Is the Rotorua landfill open to the public?

Yes. Both businesses and the public can access the landfill under Alert Level 2. The appropriate precautions will be in place to ensure the landfill can operate safely for staff and customers. 

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Will the Rotorua Landfill be open at normal hours?

Yes. Regular operating hours are 7.30am – 4.30pm Monday to Saturday,
9.30am – 4.30pm Sunday and Public Holidays.
Note: Vehicles are not permitted to go into the landfill from 4:25pm.

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How will the landfill kiosk operate safely?

Apart from accepting cashless payment, kiosks will have Perspex screens in the windows The EFTPOS machine will be cleaned before and after every payment using antibacterial spray or wipes. A camera has been installed at the kiosk to record the registration number of the vehicles for contact tracing, if needed.

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How will landfill staff operate around customers safely?

Operational staff will practice two metre social distancing at all times. Both the green waste drop-off area and refuse transfer shed will have defined separated zones for commercial operators and for the general public. These areas will be spaced apart to ensure customers have a minimum of two metre distance between each other during unloading.

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Will there be physical distancing measures in place at the landfill? 

While there may be more than one person in the vehicle, only one person is permitted to exit the vehicle onsite to unload. This is to ensure that that there is enough room for correct physical distancing between people (2 metres), and helps to limit different 'bubbles' making contact with each other.

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Will someone be able to help me unload my rubbish at the landfill? 

No. To ensure the landfill is operating safely under Alert Level 2 guidelines staff will be practciting physical distancing and only one person will be permitted to exit their car to dispose of their waste. 

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Can I pay in cash at the landfill kiosk?

No, cash payment will not be accepted. Only payWave/EFTPOS and Account transactions will be accepted.

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Will it take longer to get into the landfill?

Due to contact tracing and physical distancing measures, as well as added measures to ensure the safety of customers and staff, there may be extra wait times for customers at the landfill. We thank you for your patience and kindess at this time. 

The Te Ngae Waste Management Transfer station at 6 Hamiora Place (corner of Te Ngae Road and Hamiora Place) is also re-opened to the public at Alert Level 2. 

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Will I be able to dispose of my green waste at the Rotorua Landfill?

Yes. Green waste disposal will be open. The Waste Management transfer station on Te Ngae Road is also accepting green waste.

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Parking services

Will there be changes to parking services?

There has been no enforcement of parking during Alert Levels 4 and 3, other than responding to parking safety issues. In Alert Level 2 (from Monday 18 May) when parking in the CBD, customers will need to start paying for parking again. Free P60 parks remain down most of Tutanekai Street and on the outskirts of the CBD.

The Pukuatua Street Parking Building will also begin operating with its upgraded technology and layout approximately two weeks from Day 1 of Alert Level 2. To find out about the building's new parking options visit http://www.i-park.co.nz/rotorua.html.

We remind you that while the need to pay for your parking tickets was suspended during Alert Levels 3 and 4, you now need to ensure you pay for any existing infringements. You can check the status of your infringement on the i-park portal HERE. If your ticket is still payable, please pay with urgency to avoid it escalating. If it is not payable, please contact Council to discuss making it available to pay if possible​.

​To pay or dispute an infringement visit http://www.i-park.co.nz/rotorua.html.

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Animal Control

Will Animal Control services be available?

Full Animal Control services will resume from Thursday 14 May. The 2020/2021 dog registrations will begin in June. We encourage dog owners to make use of the online dog registration services to minimise the number of people coming into Council buildings. To register your dog online go to www.rotorualakescouncil.nz/dogsonline .

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Will the pound be open to the public? 

The Rotorua Pound will return to its normal operating hours - Monday to Friday, 2pm - 4:30pm. However, if you would like to visit the Pound you will need to make an appointment to do so. This also applies to collecting a dog from the Pound, an appointment will need to be made prior. All fees will need to be paid via phone or internet prior to collecting your dog. You can make an appointment or payment by calling 07 348 4199
Physical distancing and contact tracing measures will be in place on-site.

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​​​Parks and Recreation

​Key recreation information: 

  • Public toilets will begin to open from Thursday 14 May
  • All playgrounds and sports facilities will begin to open from Thursday 14 May 
  • Carparks will begin to open from Thursday 14 May 
  • Where possible staff will work from home with some staff returning to facilities to operate. 
  • Get national information about recreation during Alert Level 2 HERE
We ask that the community is patient, as contractors work to open playgrounds and facilities, it will take a bit of time for staff to work around them all and ensure they are cleaned effectively while keeping our own contractors safe.​

Will carparks be open?

Yes. Carparks will begin opening from Thursday 14 May. Council's contractors will systematically work through parks and reserves facilities from the beginning of Alert Level 2. We appreciate your patience while they make their way through each facility.

​Will recreation areas be open?

Yes. In accordance with Alert Level 2 guidelines, all Council public spaces and recreation areas will be open. We encourage users to follow good hygiene practices and physical distancing measures while they are out and about.

​What people need to know if they want to use public spaces:

  • Maintain a 2 metre distance from people you don't know
  • Wash your hands before and after, or use hand sanitiser
  • Keep to small groups – 10 people or less
  • Contac trace where possible – keep note of who you see
  • Sanitise shared equipment

Will playgrounds be open?

Yes, playgrounds will be open in Alert Level 2. Wash hands or use sanitiser before and after using play equipment. If playgrounds are crowded, move to another area. Gatherings of more than 10 people are restricted.

There are no central Government requirements available for playground cleaning. However, we will follow Local Government New Zealand recommendations to thoroughly clean each playground prior to opening. Signage will be installed to encourage personal hygiene and physical distancing practices.

Will public toilets be open?

Yes, public toilets will be systematically opened from the beginning of Alert Level 2 starting with the inner city and high use reserves. In each case, toilets will have an initial thorough clean, and contractors will ensure either soap or sanitiser is available prior to opening. All toilets will have their normal winter cleaning schedule doubled or kept in line with higher frequencies of cleaning (similar to peak summer schedules).

There may be delays in opening some toilets where sanitiser or other resources are required. We encourage people to continue to follow the advice from the Ministry of Health and take any precautions they feel necessary to protect their personal health.

We ask that the community is patient, as contractors work to open playgrounds and facilities, it will take a bit of time for staff to work around them all and ensure they are cleaned effectively while keeping our own contractors safe.​

Information for businesses

On Thursday 14 May retail, malls, cafes, restaurants, cinema and other public spaces can reopen. From Monday 18 May, all schools and early childhood education centres will open, and on Thursday 21 May, bars will be able to open.

If you want to know more about how to operate a business safely under Alert Level 2 click HERE​

Rotorua Lakes Council staff will be working to support business operators as they open. If you have questions or concerns about your responsibility as a business owner contact Council on 07 348 4199. 

Noise Control 

Who can I call about noise control issues?

Noise control services will resume from Thursday 14 May. If you need to report a noise control issue please phone 07 348 4199 at the time that it is happening.    

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​Public Transport

​Are the buses still running?

Full bus services will resume in Rotorua from Thursday 14 May. If you need to use public transport follow the tips below:

  • Try to take public transport at off-peak times.
  • Avoid sitting next to someone you don’t know, or standing.
  • If your transport involves bookings, follow the physical distancing instructions from your transport operators.
  • You must not travel if you are displaying symptoms of COVID-19, awaiting a test, or if you need to self-isolate.​

Any changes to services or restrictions will be shared on the Bay Bus website.

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Help and assistance

Who do I call if I have a request for assistance?

If you need assistance during Alert Level 2 you can phone 0800 884 222. This number has been set up to help people in the Bay of Plenty region who are concerned about accessing essentials such as food, home care needs and accommodation. We encourage people to make use of this number earlier in the week/day so Welfare staff have enough time to accommodate requests.

  • If you have concerns about Council services phone 07 348 4199 or email info@rotorualc.nz  and a friendly Customer Advisor will be able to help you. 
  • A comprehensive national guide about getting the help and support you need is available HERE.
  • A national services and support contact list is available HERE.
  • Information on how Civil Defence Emergency Management can help during COVID-19 is available HERE.

What is happening with people who are homeless?

Council continues to support the Ministry for Social Development and the Ministry of Housing and Development in their work to encourage people to take up the emergency housing options available to them, particularly at this time.

Emergency housing that allows for self-isolation has now been arranged by the Ministry for Soci al Development with a local accommodation provider. 

Where do I find information about a rates deferral?

​​​Council agreed to target its response packages to those in most immediate need. Council’s commitment is to cushion the economic impacts for those most directly financially impacted by the pandemic, using a rates deferral scheme to lessen the burden on businesses in the tourism, retail and hospitality sectors, and individuals who have been made redundant or had their hours reduced.

Find out more about the rates deferral options HERE

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​Visiting Rotorua 

Can I travel to Rotorua or another region?

Yes, under Alert Level 2 you can travel to another region for recreation and tourism. Travel safe and track your journey. According to COVID-19.govt.nz people travelling should follow these tips:

  • Stay 2 metres away from people you don't know
  • Don't travel if you're unwell
  • Keep a record of where you go

For more information about travelling during Alert Level 2 is available HERE 

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Is freedom camping still permitted in the district?

In Alert Level 2 Freedom Campers and people traveling within New Zealand are permitted to travel inter-regionally. However, Council-owned campgrounds and overnight parking areas will remain closed. People travelling in self-contained and non-self-contained vehicles should seek alternative accommodation.

Self-contained vehicles can be used as accommodation. Self-contained vehicles have a toilet, water and waste facilities. Those using self-contained vehicles to self-isolate are strongly encouraged to stay at commercial camping sites, if available.

People seeking assistance with finding temporary accommodation for self-isolation should call the Temporary Accommodation Service on 0508 754 163.

Why can't Council campgrounds and overnight parking areas open?

​The Covid-19 Local Government Response Unit​ guidelines state that local authorities must be able to record all attendees at camping areas for contact tracing purposes, have increased cleaning at shared facilities and directly manage the sites while they are in use. Council does not have the resources to ensure these guides are met so campgrounds and overnight parking areas will be closed to ensure the safety of users. 

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What are the guidelines for accommodation providers?

The Ministry of Business, Innovation and Employment has provided these guidelines for anyone working in the hospitality sector during COVID-19 Alert Level 2.

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Governance

Are Council meetings still going ahead?

​Council meetings will resume to their normal schedule with added meetings to catch up on missed committee meetings. Council's meeting calendar will be updated as meeting dates are finalised. You can view the meeting calendar HERE​. ​

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Building consents and inspections

Can I book a building inspection?

Yes you can book a building inspection. Those customers who were waiting for building inspections prior to lockdown will be contacted directly to discuss a suitable time for these to be undertaken.

Inspections will take slightly longer than usual to ensure that correct sanitation procedures are followed so please be patient and kind.

When booking an inspection you will call the usual number 07 349 5646 and you will be asked a series of questions relating to your health and recent travel. Your contact details will be collected at this time. You will also be asked about your site protocols ie site register and who will be onsite at the time of inspection.

When the inspector arrives the key question will be repeated and for tracing purposes the contact on site and their phone number will be recorded.

The inspector will use appropriate PPE and will require a two metre physical separation, both horizontally and vertically while on site. Plans must still be available on site.

In accordance with MBIE's guidance some levels of self-certification are being explored for low risk projects/inspection types or where a contractor has a proven track record. Decisions relating to this authorisation can be made by the Team Leader – Inspection after the inspection has been booked in which case you will be notified.

Information relating to working at the current alert level can be found on the CHASNZ website

What is happening with building consents?

Important note:

During COVID-19 Alert Levels, Rotorua Lakes Council have been accepting electronic lodgement of building consents through email. However, email has limitations on file size and some large applications have needed to be submitted over a series of 5 or 6 emails.

If your plans exceed 50MB in size, please email buildingadmin@rotorualc.nz stating your application is oversize.

We can then send a link where you can deposit your files directly to make the process a little easier.

​What is happening with building consents?

The consents team are working remotely, processing existing consents and taking new consent applications. We will not be accepting physical applications as duty officers will continue to work from home. As council does not yet have an online lodgement system, we will temporarily accept building consent applications through email.

You can email your building consent application to buildingadmin@rotorualc.nz

File requirements:

  • Files must be in PDF or PDF/A format
  • A minimum of 300 DPI
  • In colour where possible
  • Email is limited to 50MB in size so multiple emails may be required for large applications. (Bundle over trusted file transfer may be possible)

Attach separate files for the following:

  • Application Form 2 and vetting checklist (preferred in WORD format, if possible)
  • Form 2A Memorandum from LBP – Certificate of design work
  • Plans (Architectural plans to be separate from others i.e engineers, truss design)
  • Specifications, Product appraisals, Product manuals, Re-site reports
  • PS1, Engineering calculations, Engineered design
  • Geotech Report
  • Onsite Effluent Treatment Design - Schedule 5
  • Fire Report
  • Certificate for public use application
  • Emailed applications will continue to be vetted to ensure adequate information has been provided for assessment.

Despite accepting email applications, we are aware there may be unforeseen challenges with lodgement. COVID-19 has pushed everyone into uncharted territory in a short period of time. Council is unable to guarantee a seamless application process but will do the best with what we have and will make adjustments where required.

We encourage those who are submitting email applications to contact us if you are unsure of the status of your application.

​What is happening with RFI responses?

Our ability to process RFI responses will be severely limited. As we are paper-based, many consents awaiting responses to RFIs will be inaccessible by staff. We will only be able to process RFI's if the building consent was lodged via email.

​Resource consents 

Can I still lodge resource consent applications?

The consents team are working remotely, processing existing consents and taking new consent applications. Council are not able to accept physical applications as duty officers will continue from home during Alert Level 2. We will temporarily accept planning consent applications through email. All applications can b e sent through to info@rotorualc.nz

File requirements:

  • Files must be in PDF or PDF/A format
  • Email is limited to 50MB in size so multiple emails may be required for large applications.
  • Attach separate files for the following:

Application forms and checklists

  • Assessment of Environmental Effects (AEE)
  • Individual supporting technical reports
  • Plans (including survey plans)
  • What are the RMA processing timeframes?

We will be extending (doubling) all resource consenting timeframes during this period pursuant to section 37 of the RMA.

Is there still a Duty Planning Service?

The Duty Planning service will continue to operate remotely. The Duty Planner contact number is 07 348 4199.

​Can I set up pre–application meetings?

There will be no pre-application face to face meetings at this time. We are still able to assess and provide comments on draft proposals, however this will be limited to email responses only.

​What is happening with Resource Consent RFIs?

RFIs will continue to be processed provided that all responses are sent to the processing Planner via email.

What happens in instance of 224c Applications?

Site visits may now be carried out for 224 inspections. Inspections will take slightly longer than usual to ensure that correct sanitation procedures are followed so please be patient and kind.

When booking an inspection you will be asked a series of questions relating to your health and recent travel. Your contact details will be collected at this time. You will also be asked about your site protocols ie site register and who will be onsite at the time of inspection.

When the inspector arrives the key question will be repeated and for tracing purposes the contact on site and their phone number will be recorded

​The inspector will use appropriate PPE and will require a 2m physical separation, both horizontally and vertically while on site. Plans must still be available on site.

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Land Information Memoranda​ (LIM)​

Can I still request a LIM report?

Yes. Customers can order LIMs through the regular channels. Our online ‘eservices’ applications are open and this is the preferred method of application.​

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Further information about Council shovel-ready projects​​

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Page reviewed: 22 May 2020 5:59pm