Alert Level 1 Information

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Previous restrictions from Alert Levels will be lifted. There are no limits to public and private gatherings. There is no requirement for manual contact tracing and people can return to work. 

Although nearly all of the restrictions have been lifted, people should continue to reduce the risk of COVID-19 by:

  1. Keeping track of where you’ve been and who you’ve seen. This is critical information for effective contact tracing.  The NZ COVID Tracer app is an easy way of doing this.
  2. Regularly wash your hands and disinfect hard surfaces.
  3. If you are feeling unwell – stay at home.​

Customers are still encouraged to access council services online as much as possible and phone or email the Customer Centre with enquiries (07 348 4199 or info@rotorualc.nz).

​Council Response

What is Council doi​ng in response to COVID-19?

During Alert Levels Council continues to provide essential services, such as drinking water, wastewater, rubbish collection, animal control, essential roading and safety repairs. Council is also working to deliver Rotorua's Build Back Better economic recovery plan. 

Council's Civil Defence Emergency Management team will continue to support local, regional and national Civil Defence efforts with its operations where needed with a focus on recovery and welfare functions. 

What is Council doing to help Rotorua recover from COVID-19?

Council has agreed to align Rotorua Lakes Council's COVID-19 response to the Government's strategy to "stamp it out, cushion the impact and position for recovery". The framework for Rotorua's Build Back Better economic recovery plan was approved by Council on Friday 3 April. Read more about that decision HERE​​

​During Alert Levels in 2020 Council agreed to target its response packages to those in most immediate need and those most directly financially impacted by the pandemic - this included a rates deferral scheme. 

Where can I find information about COVID-19?

The Ministry of Health is the agency leading the national response to COVID-19.

You can find information about COVID-19 and how to keep yourself and others safe at the Ministry of Health's dedicated website to COVID-19

If you would like to speak to someone on the phone about COVID-19 health advice and information, contact the Ministry of Health's Healthline team (free) on 0800 358 5453 or +64 9 358 5453 for international numbers.​

***For information that is relevant to the Bay of Plenty and Lakes District Health Board areas, visit the BOP Health COVID-19 Response website. ​

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Council services

Can I come into the Council offices?

Yes. Council's Customer Centre is open to the public however we encourage people to continue to use online and phone services as much as possible. 

While manual contact tracing is no longer required, we encourage our customers to continue to keep a digital diary using the Government's COVID-19 contact tracer app. Find out more about the app here

​If you need to contact Council please call us on 07 348 4199 or email info@rotorualc.nz and a Customer Advisor will be able to help you.

What about appointments with duty officers?

Appointments with duty officers will continue as normal. 

What Council buildings/venues will be open?

Yes. Council venues are open at Alert Level 1 as per their normal operating hours. 

We we encourage our customers to continue to keep a digital diary using the Government's COVID-19 contact tracer app. Find out more about the app here

Rubbish and Recycling

Rubbish and recycling collections continue as normal during Alert Level 1. Please continue to put your wheelie bins out at the kerbside (by 7.30am) on your regular collection day and follow the instruction below to ensure smooth collections for your household and the contractor. 

  • Ensure your bin lids are closed for collection and that your glass recycling crate or wheelie bins are not overfull. Overfull bins will not be collected. 
  • Where possible, park your car in the driveway or clear of the path of the rubbish collection truck. 
  • Put only recycling in your yellow lid recycling bin.
  • If you have excess recycling please take it to the in-town recycling centre 

If you have any questions about the kerbside collection, call 07 3484 199 to speak to one of Councils friendly operators.

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Why should I continue to only put recyclables in my recycling bin?

Putting rubbish in your recycling bin can contaminate an entire truckload of recycling. Contaminated items can't be recycled, meaning it could all end up going to landfill.

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My red bin has been stickered. What does that mean?

A white sticker on your red wheelie bin lid indicates that your bin was overfilled with rubbish and the lid was not closed. An overfull bin creates spillage and windblown litter. The bin lid must be closed completely. 

What common items are considered contamination in recycling?

The five most common types of contaminants in recycling bins are:

  • Soft plastics (e.g., plastic bags, cling wrap, bubble wraps, foils)
  • Batteries (e.g., alkaline, lithium, coin)
  • Polystyrene (e.g., packaging, containers)
  • Gas canisters 
  • Wood (any kind)

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​Where can I find information about what can and can't go into my recycling and rubbish wheelie bins?

You can find information about how to use the kerbside wheelie bin service here.

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Is the Rotorua Recycling Centre open?​

Yes, the Rotorua Recycling Centre (24 Te Ngae Road) is open to the public from 7.30am – 4.30pm Monday to Saturday, and accepts most household recycling materials.

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Is the Rotorua landfill open to the public?

Yes both businesses and the public can access the landfill.  
Regular operating hours are 7.30am – 4.30pm Monday to Saturday,
9.30am – 4.30pm Sunday and Public Holidays.
Note: Vehicles are not permitted to go into the landfill from 4:25pm.

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​Parking services

Parking services will operate normally at Alert Level 1. 

​To pay or dispute an infringement visit http://www.i-park.co.nz/rotorua.html.

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Animal Control

Animal Control will operate as normal during Alert Level 1. This includes pound services. 

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​​​Parks and Recreation

All parks, playgrounds, public toilets and recreation areas (including car parks) will be open at Alert Level 1. It is important that users continue to reduce the risk of spreading COVID-19 by keeping a record of where you have visited, staying home if you're unwell and regulalry washing or disinfecting hands. 

Information for businesses

All businesses and workplaces legally must display an NZ COVID Tracer QR code for each location.

More information about the app and how to generate a QR code is available HERE.

Council’s advisors will again be active in supporting local businesses to understand how they can continue to keep themselves, their staff and their customers safe from COVID-19.

Noise Control 

Noise control services will operate normally at Alert Level 1. 

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​Public Transport

Any changes to services or restrictions will be shared on the Bay Bus website.

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Help and assistance

Who do I call if I have a request for assistance?

If you are in need of advice or support please use the following services:

If you are an existing Work and Income New Zealand client or a New Zealand resident needing financial support, please call Work and Income on 0800 559 009.

If you can no longer live at your home due to COVID-19 and need support to find short term temporary accommodation, please call the Ministry of Business Innovation and Employment 's Temporary Accommodation Service on 0508 754 163.

If you are a foreign national in need of support and have been unable to access help from your embassy please contact the Bay of Plenty Regional Council on 0800 884 880 and ask to speak to the Civil Defence Welfare team.

If you're not sure what help is available or don't know who to contact for help, call the free government helpline on 0800 779 999.​

  • If you have concerns about Council services phone 07 348 4199 or email info@rotorualc.nz  and a friendly Customer Advisor will be able to help you. 
  • Information on how Civil Defence Emergency Management can help during COVID-19 is available HERE.

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​Visiting Rotorua 

At Alert Level 1 all domestic travel restrictions are lifted. People are encouraged to keep track of where they visit and to keep a digital diary of their movements by using the NZ COV​ID-19 tracker app

Freedom camping

At Alert Level 1 all overnight parking areas and Council-owned campgrounds will open. 

Governance

​​Council meetings will resume to their normal schedule. Council's meeting calendar will be updated as meeting dates are finalised. You can view the meeting calendar HERE​. ​

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Building consents and inspections

Building inspections and appointments will operate as normal at Alert Level 1. 

We will continue to accept consent applications via email however, due to email has limitations on file size and some large applications have needed to be submitted over a series of 5 or 6 emails. It is preferable for oversized applicatons to be submitted in hard copy. 

If your plans exceed 50MB in size, please email buildingadmin@rotorualc.nz stating your application is oversize.

We can then send a link where you can deposit your files directly to make the process a little easier.

​How to email your building consent application

Email your building consent application to buildingadmin@rotorualc.nz

File requirements:

  • Files must be in PDF or PDF/A format
  • A minimum of 300 DPI
  • In colour where possible
  • Email is limited to 50MB in size so multiple emails may be required for large applications. (Bundle over trusted file transfer may be possible)

Attach separate files for the following:

  • Application Form 2 and vetting checklist (preferred in WORD format, if possible)
  • Form 2A Memorandum from LBP – Certificate of design work
  • Plans (Architectural plans to be separate from others i.e engineers, truss design)
  • Specifications, Product appraisals, Product manuals, Re-site reports
  • PS1, Engineering calculations, Engineered design
  • Geotech Report
  • Onsite Effluent Treatment Design - Schedule 5
  • Fire Report
  • Certificate for public use application
  • Emailed applications will continue to be vetted to ensure adequate information has been provided for assessment.

We encourage those who are submitting email applications to contact us if you are unsure of the status of your application..

​Resource consents 

Planning inspections and appointments will operate as normal at Alert Level 1.

We will continue to accept applications via email. All applications can be sent through to info@rotorualc.nz

File requirements:

  • Files must be in PDF or PDF/A format
  • Email is limited to 50MB in size so multiple emails may be required for large applications.
  • Attach separate files for the following:

Application forms and checklists

  • Assessment of Environmental Effects (AEE)
  • Individual supporting technical reports
  • Plans (including survey plans)
  • What are the RMA processing timeframes?

Land Information Memoranda​ (LIM)​

Customers can order LIMs through the regular channels. Our online ‘eservices’ applications are open and this is the preferred method of application.​​

Page reviewed: 04 Mar 2021 4:20pm